Review Time
Terrible experience from this company . Been trying to sort out a contract change but because we cannot contact the current energy supplier through no fault of our own ( the current supplier only deals with the account holder and we have no access to the previous account holder details ) independant utility is now charging us for not being able to switch suppliers via their highly aggressive solicitor firm. They are charging us for several thousand pounds for an energy supplier we cannot switch to !! Terrible customer service and straight to threatening emails without trying to resolve . Will be taking this further with the ombudsman as I cannot believe this company can get away with charging for a service they cannot deliver . Other companies I’ve dealt with that offer a similar service have depts that deal with complications but this company just go legal . Avoid at all costs and let’s see how they get on with the ombudsman when they investigate our complaint
Terrible experience from this company . Been trying to sort out a contract change but because we cannot contact the current energy supplier through no fault of our own ( the current supplier only deals with the account holder and we have no access to the previous account holder details ) independant utility is now charging us for not being able to switch suppliers via their highly aggressive solicitor firm. They are charging us for several thousand pounds for an energy supplier we cannot switch to !! Terrible customer service and straight to threatening emails without trying to resolve . Will be taking this further with the ombudsman as I cannot believe this company can get away with charging for a service they cannot deliver . Other companies I’ve dealt with that offer a similar service have depts that deal with complications but this company just go legal . Avoid at all costs and let’s see how they get on with the ombudsman when they investigate our complaint
Our experience so far with Independent Advice has been very smooth and efficient. In particular, my contact, Stacey has been persistance in helping us deal with a very frustrating situation we are currently involved in between past suppliers. I've been very impressed with her resolve.Changing to new cvontracts has been very simple and easy via them too.Highly recommended.
Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every stage. She went out of her way to extend the claim to the maximum amount possible securing us a full refund. Would recommend to anyone
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