Name: ivyluna.uk
Telephone: 000000000
Rating: 2.9

Sylwia Kielkowicz Guest

3 months ago

Excellent customer service

Excellent customer service. Very Good communication with the customer and willing to sort the problem.

Date of experience: Nov 10, 2025

Esther Halliday Guest

3 months ago

A lovely company to deal with

A lovely company to deal with, no issue with product except it didn’t fit and kindly refunding

Date of experience: Nov 10, 2025

Ann Wright Guest

4 months ago

ivy Luna fabulous shop.

After purchasing a lovely coat from ivy luna sadly the coat didn’t suit me so I emailed customer service and to be honest they where brilliant and so quick to reply 🤩 as the store is so far away and would of cost a lot to return the item,Ivy luna asked if I would like to keep the coat and receive a gift card for the full amount of the coat to spend in store , I was extremely pleased with this offer and accepted and got myself some lovely items from their shop . Thank you so much ivy luna ❤️ I would definitely recommend buying from ivy luna you’ve nothing to lose . From a very happy customer.

Date of experience: Nov 09, 2025

Adriana Tamara Vintila Guest

4 months ago

I'm happy with the dress

I'm happy with the dress, I love the style of this dress. I wanted this type of dress and I love it.I'm still thinking to order also another colour.

Date of experience: Nov 07, 2025

Drinkall Guest

4 months ago

Issue sorted out straight away

Issue sorted out straight away, communication very good.

Date of experience: Nov 06, 2025

Danielle Guest

4 months ago

Happy customer

I ordered a coat ..it was too small and they offered me a credit note for the full amount to buy it again without needing to return the small one. Very pleased..

Date of experience: Nov 06, 2025

Sharon Guest

4 months ago

Ordered a brown and fur coat for £60

Ordered a brown and fur coat for £60Absolutely nothing like it when arrivedFlat and cheap quality. Asked for returns label to be told it would cost £20-£30 to return !!!! And would offer me a discount code. Never heard the likes of it. Don’t go near this company. Just wasted £60 on a coat I wouldn’t wear taking my bin out…

Date of experience: Nov 06, 2025

A Rooney Guest

4 months ago

Conned

Bought two items and wanted to return one only to find it was £26.00 to return to an Asian address, Ivy Luna offered a 10% refund and after lots emails agreed on a 50% refund! Don’t waste your money