Name: ivyluna.uk
Telephone: 000000000
Rating: 2.9

JR65 Guest

Refunds are nearly impossible

Chances of receiving a refund are almost nonexistent. If you buy a discounted bundle and want to return one item, the full price applies to the others. Plus, return shipping is at the buyer's expense and costs £30.

Date of experience: Dec 18, 2025

Nina Harris Guest

2 months ago

Decent customer service experience

While I wasn't entirely happy with my purchase, I must acknowledge that their customer service was quite good.

Date of experience: Dec 17, 2025

mesince241061 Guest

2 months ago

Lovely dress, but not for me

The dress was lovely, but it just didn't suit my figure. Customer service was extremely helpful with the return process.

Date of experience: Dec 17, 2025

Audra Patterson Guest

2 months ago

A terrible experience

A terrible experience. It took weeks to receive my dresses, which arrived in terrible condition. I'm trying to return them, but they requested pictures of each dress! I also learned that I have to pay for the return, so I’ll end up selling them at a loss. Stay away from this platform.

Date of experience: Dec 17, 2025

Colleen Rogers Guest

2 months ago

This company is a scam

This company is a scam... they claim to be based in the UK but are actually located elsewhere. The product quality is appalling, and returning an item costs £25... just not worth it! Do not purchase from them!

Date of experience: Dec 17, 2025

Ani Guest

2 months ago

Given a gift card

Unfortunately dresses were smaller than expected but like them so wanted to exchange for a bigger size ..was responded to fairly fast with a gift card

Date of experience: Dec 16, 2025

Emanuel Guest

2 months ago

Despite an issue with the size

Despite an issue with the size, a quick email and polite reply with hours and all sorted. Great customer care

Date of experience: Dec 15, 2025

Tina Guest

2 months ago

Great communication

The communication was amazing with prompt response and sorting out the issue I had with a 100% gift voucher of which I have had and re-ordered the same jumper but in a different colour and a bigger size! The sizing in jumper was very small ( I ordered L - 12/14 as I am a 12 ) but is not as loose to wear like the advert but still fine to wear .. So I have ordered the XL- 16 now and know it will be the right fit I am looking for.. There are no tags on the inside to show front and back ( but I have tried both ways and fits exactly the same, which is unusual that the fit looks so good! Also no care label but it is a wool type fabric so will be a wool type wash ..

Date of experience: Dec 15, 2025

Kelly Guest

2 months ago

Misleading location and bad poor returns policy.

I purchased a dress, which delivery was longer than the website mentioned. When the dress arrived, it sadly didn't fit. Requested to return the goods on a Friday, it is now Monday and Ivy Luna still has not sent a returns form.... instead haggling with me. They also asked for pictures of the dress, but was unclear on what they wanted and why. 1) A 100% gift card2) A 30% refund3) I can return them for a £20-30 delivery fee. Seen as I asked to return them the first