Name: ivyluna.uk
Telephone: 000000000
Rating: 2.9

Emily Howard Guest

Poor quality and not as expected.

Item was nothing like the picture of what I had ordered, colour was off, material was falling apart and poor quality, the fit was awful and very frumpy. Managed to eventually get a partial refund but annoyingly could not get a full one due to return shipping costs overseas, they would have still been making a very good profit regardless as the item quality was so poor.

Date of experience: Aug 18, 2025

Joanne Wildsmith Guest

6 months ago

Do not order from this site

Do not order from this site I ordered 2 dresses which were very cheap looking and the material was not luxurious at all. The return address is China so very expensive to do a return and they don’t make it easy at all. I later found out the dresses were on Temu at a fraction of the cost. Do not waste your money

Date of experience: Aug 14, 2025

Alison Blackwell Guest

7 months ago

First time buying from Ivy Luna

First time buying from Ivy Luna, and when the dress arrived it was unfortunately too big. I only realised after the delivery that I was unable to return the dress without paying quite a lot of money and it needed to be shipped overseas. I was very disappointed, but the customer service team have been very accommodating and made my experience a positive one. It was nice to experience a team that understood the frustration and offered a quick solution.

Date of experience: Aug 05, 2025

Babette Foster Guest

7 months ago

I wanted to return some items and was told it woud cost too much

I wanted to return some items and was told it costs too much to return and a refund was not possible and and only a voucher for part of the purchase. When I finally accepted the voucher have been unable to use it despite trying on several devices only to be told keep trying. Please do not purchase from this website as it is a complete scam.

Date of experience: Jul 17, 2025

Mitchell Guest

7 months ago

I wanted to return some items and was told it woud cost too much

I wanted to return some items and was told it costs too much to return and a refund was not possible and and only a voucher for part of the purchase. When I finally accepted the voucher have been unable to use it despite trying on several devices only to be told keep trying. Please do not purchase from this website as it is a complete scam.