Name: ivyluna.uk
Telephone: 000000000
Rating: 2.9

deborah buckley Guest

3 months ago

Debra

Sadly when the item arrived the size guide wasn’t accurate and the item was too large

Date of experience: Nov 16, 2025

customer Guest

3 months ago

I ordered two dresses one of them…

I ordered two dresses one of them fitted nicely quality of the dress is lovely. The second dress was very pretty but too small. Unfortunately I am unable to return and order a larger size but they have offered gift voucher instead.

Date of experience: Nov 16, 2025

Karen Tomlinson Guest

3 months ago

What a shocking company !!!!!!

What a shocking company !!!!!!DO NOT WASTE YOUR MONEYshop else where !!!!!!!!£90.90 out of pocket with useless items unfit to wear Sooooo not the same look or quality as depicted on line.............DreadfulTheir Customer Care is ABYSMAL Keep you money - you've been warned !!!!!!

Date of experience: Nov 15, 2025

Carolyn Hays Guest

3 months ago

Excellent customer service

Excellent customer service. Prompt response and solution for my problem with my order .

Date of experience: Nov 14, 2025

Jacky Nicholls Guest

3 months ago

Do not order from this site

Do not order from this dreadful supplier. I ordered a dress from this site as it said Ivy Luna UK and the parcel came with a UK return address on it. The dress was absolutely dreadful. I requested a return and refund. After several emails I was offered a partial refund or return the item to outside the UK at considerable cost. It’s a rip off they offer you up to 50% refund and keep the goods so they are making a lot of money on sub standard goods!

Date of experience: Nov 13, 2025

Vie Henderson Guest

3 months ago

Cardigan

I have bought a couple of items from this company and have been very pleased. Bought a lovely cardigan recently. Lovely material and colour but unfortunately it was too small The company have been excellent and is offering me an exchange.

Date of experience: Nov 12, 2025

Susan Lindley Tanner Guest

3 months ago

Amazing!!

I received my Olivia half zip jumper, I was so pleased, the quality is impeccable, sizing is good and arrived on time. I also contacted customer service with a query and issue was resolved in under 24 hours. I have now ordered my second jumper and I will definitely continue to ordered from ivy luna. Great Value.

Date of experience: Nov 11, 2025

Susan Midgley Guest

3 months ago

Truly horrific

Truly horrific, avoid at all costs. The dress advertised looked so nice but nothing like the rag I received. The returns process is a nightmare. I am still waiting for my refund after 8 weeks and just get Jennifer telling me they are looking into it! Not holding out any hope. Total scam