Review Time
These people who run this site are criminals. I won a bet and they didn't pay it on 31st August 2025 and im still trying to argue my point. i have screenshots of the game ID round ID time and date and every conversation and still nothing.i went to customer support who told me to log on and contact the live blackjack support via their live games. So i did and they try tell me contact customer support, just goes around in circles. Nothing but a run around these people are fken criminal and should be held accountable. FxxK jackpotcity you are full of shit.
I made a withdrawal from Jackpot City Casino on August 12th, and as of today (almost a month later), the withdrawal is still not processed. I’ve reached out to their support multiple times via email and also tried calling them when they still had a phone support line. Every time, I was told the same thing: "Your withdrawal is under review, it takes 48 hours to process."Well, it’s been well over 48 hours—it’s been nearly a month—and absolutely nothing has changed. I’ve followed up again and again, and now they have stopped responding to emails completely. To make matters worse, they’ve also removed their phone support line, making it even harder to get in touch with anyone.At this point, it’s beginning to feel like a scam. I trusted this platform to operate fairly, and instead I’m left chasing money that rightfully belongs to me.I’ve now filed official complaints with iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). I strongly advise others to be extremely cautious if you're considering using Jackpot City Casino. This kind of behavior is unacceptable and needs to be investigated.
Payouts issues and having to repeatedly verify my account even though the casino agents and the casino it's self confirmed my account as verified. I like the games and they've stopped giving me my daily free spins for some reason
Terrible withdrawal policy, what is printed on there site regarding withdrawal process is not at all what they do, be prepared to wait at least 3-4 days for YOUR MONEY! extremely frustrating to talk to customer service,believe me there is alot better sites online Don't recommend JACKPOT CITY
I absolutely love playing on this site, I actually win, which never happened on other sites, yes withdrawal takes a little longer than other sites but there’s winnings to withdraw. I hope my luck keeps up. Great selection of games, the only problem I have is that everything you win,eg free spins, loyalty points come with a wager requirement, I think they misinterpreted the word win. If I play with my money and win, I should be able to withdraw it.
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