Review Time
If I’d of known jackpot scammers were part of Betway I’d of stayed well clear!. They DO NOT pay out & customer service just fobs you off and blatantly LIES. If MY money isn’t received by end of today I’m pursuing legal action & reporting to to GC. Quick enough to take your money but not so quick at paying out winnings. IF I receive MY money today then I’ll gladly update this review but I highly doubt it. Total SCAMMERS don’t waste your money. And don’t bother leaving me a pathetic automated msg because that does nothing. Update….. 24 hours later & im STILL waiting. Taking this further today. This site needs investigating & closing. Thieves. I have ALOT of evidence.
I'm still waiting for my withdrawal to be processed since the 13th of june, I've sent documents after documents, being told on live chat different things everyday, it's really frustrating, when you win money you expect to be paid out, no one is replying to my emails, and the live chat are just giving me the run around, it's really disappointing and I won't be playing on jackpot city again
Im desperately seeking help to find someone to help with a Issue with online casino Jackpot city. I was spending too much money so I requested self-exclusion on my account and three weeks later it came into affect. The amount of time this was unexpected. When they closed the account they kept my balance in my account of $2,500. Its the wild west out there for these online casinos. I don't know who to turn to I was hopping that you maybe able to help. Under the Igaming act self-exclusion should be easy and immediate. To fine the self-exclusion option online you need to look around and when you do find the option you message them and they will get back to you in 72 hrs. Three weeks is unacceptable. I've private messaged multiple times gone online to chat with live support. Now that self-exclusion no one will respond to me. I lost so much money now jackpot city just keeps the rest. Jackpot city responds to messages on hear then does nothing.
I’ve been a customer of Jackpot City for some time, but after this experience, I won’t be back — and I want to warn others.On June 25th, I requested a withdrawal of $1,100. For weeks, I was given the runaround by customer service. I kept asking for the email address they used for the Interac e-transfer, and they refused to provide it, saying it was “privacy protected” and always showing a version with asterisks (****@gmail.com). I also asked for a transaction number many times and was never given one.Only this week — almost a month later — did one helpful rep (Michaela, the only one who actually tried to assist me) finally tell me the email they had used. That’s when I found out they had misspelled my email address — it was missing a letter. I’ve now corrected it in my account, but I believe this issue could’ve been resolved weeks ago if they had simply answered my repeated requests.What’s worse is that I now wonder if this was intentional. After reading other reviews here, I see I’m not alone. Many people are saying they aren’t getting paid out, are having similar “email errors,” or being told confusing things during both deposits and withdrawals.As a long-time player who followed all the rules, it feels like this may be part of a pattern. Whether it was a system error or something else, it’s completely unacceptable to treat paying customers this way. I’ve saved screenshots of every conversation, every request, and every delay. If this isn't resolved immediately, I have now reported to eGora on this issue as of yesterday because they are ignoring all of my emails and the chat is not cooperating with me. Actually as of yesterday my chat is no longer working. They have disabled it.I would advise anyone thinking of playing here to read the reviews first — especially before depositing large amounts. I’m deeply disappointed and hope others don’t go through the same experience.
You told me I was getting a sigh bonus and you screwed me out of it I will not play at this site and he telling who ever I can not to play at this site boycott it until you fix this and not emailing me I want to talk to a person until I get what I was promised I'm never going to this again. They suck
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