japan-experience.com

4.5
4.5 Based on 201 reviews

Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We...

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Average Rating

4.5

/
5

201 Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
4%

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Review Time

Great experience

It's the second time what we purchase a SIM and E-SIM card with them, the shipping is super fast, the service provided is as expected and for the data that they offer I think it's the best on price as well.

5
Date of experience: Nov 22, 2025
Keith W
Friendly and quick customer service

Friendly and quick customer service. Even when I made a mistake and had to get tickets re-issued the process was easy to follow and quickly addressed.

5
Date of experience: Nov 19, 2025
DONALD ORR
My order arrived very quickly

My order arrived very quickly. No problems at all. Exchanged my voucher in Kyoto, and have been moving all over Japan. I'll most certainly use Japan Experience in the near future.

5
Date of experience: Nov 19, 2025
Absentium
Month Experience

I bought the 21 days Japan Rail Pass for my 1 month-long trip in Japan.It’s only convenient if you’re planning a long itinerary like mine, Tokyo-Osaka-Kyoto-Hiroshima-Fukuoka-Sendai-Sapporo and back to Tokyo, including adjacent towns. (It also includes the Miyajima ferry!)If you’re just doing Tokyo–Osaka–Kyoto, it’s probably not worth it, not even the 7 days one, as you won’t make the most of the pass’s value and will only be a waste of money.I activated my pass at Japan Rail Cafe Tokyo, which I highly recommend, the staff were super helpful, spoke good English, and made the process quick and easy.The pass gave me the freedom to be spontaneous with my travel plans, even changing them midway without any problems, which really enhanced my trip.If you’re planning to travel across whole Japan, the 21 days JR Pass is absolutely worth it, it’s reliable, efficient, and makes the journey part of the adventure.Highly recommended!

5
Date of experience: Nov 17, 2025
D'Arrigo Andrea
eSIM worked flawlessly

eSIM worked flawlessly, easy installation and signal everywhere in Japan

5
Date of experience: Nov 16, 2025
David Koyama
The hotspot was falling apart

The hotspot was falling apart. Unfortunately, the hardware has been like this the last few rentals.

2
Date of experience: Nov 16, 2025
Trevor Little
Spacious, clean and comfortable

The train stations have good amenities and are spacious, clean and reasonably well signed. The trains are efficient, clean and comfortable.Unfortunately your ticketing system is very confusing and inefficient.

4
Date of experience: Nov 15, 2025
Got my driving licence translation…

Got my driving licence translation super fast. Process is clear and bother-less. Pricing is competitive considering the FedEx shipping.

5
Date of experience: Nov 15, 2025
Laurent Oger
Great experience of eSim !

Great experience of eSim !Everything worked perfectlyThank you

5
Date of experience: Nov 15, 2025
Howard Hersh
Great service!

4
Date of experience: Nov 14, 2025

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Business Details

  • Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
    Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
    More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.

    In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more

  • email contact@japan-experience.com
  • call +33142616083
  • language https://www.japan-experience.com

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