japan-experience.com

4.5
4.5 Based on 201 reviews

Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We...

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Average Rating

4.5

/
5

201 Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
4%

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Review Time

Steve
The JR travel pass in the green cars…

The JR travel pass in the green cars was great value. Japan’s train system is super efficient.

5
Date of experience: Nov 03, 2025
anon
Nothing more to say just perfect !

I recommend !

5
Date of experience: Nov 03, 2025
Gaby Vazquez
I made a mistake in my ticket purchase and your help was useful

I made a mistake in my ticket purchase date, and I contact you for help, and the attention was very usefuel, Y can change my tickets date without problems

5
Date of experience: Nov 03, 2025
Wendy Hart
Perfect small group tour of Japan.

We booked the Discover Japan small group tour between 3rd and 13th November and we couldn’t be happier with the experience. As a couple in our 50s we had never been to Japan and were a little anxious about our trip. We joined a group of 9 plus our guide, Giulia( an Italian fluent in both Japanese and English). We had a fabulous time. The tour was incredibly well organised, using rail and bus passes so we gained confidence to travel independently in the future, and visiting a wide range of sites and experiences at a reasonable pace and with a guide that gave us relevant, interesting and engaging information. The hotels were clean, quiet, comfortable and in great locations. The food, guided by Giulia, was varied and authentic but not too scary ! For a company that seems to be better known for arranging rail passes, Japan Experience small group tours are a hidden gem. We looked high and low for a small group, actively supported, tour of Japan and this was the best we found. We cannot recommend them highly enough. And if you get Giulia as your guide. You are lucky people.

5
Date of experience: Nov 03, 2025
Saul spigel
portable router enhance travel experience …

Having our portable router really enhanced our travel experience in Japan. Having said that, download speed was occasionally slow.

4
Date of experience: Nov 02, 2025
Dylan
Great experience and product.

Great experience and product.I took one star because my first pocket wifi didn't charge and they replaced it. Sadly the new one had no external battery and it was complicated when carrying it around for a day.

4
Date of experience: Nov 02, 2025
Becker Natacha
If we could give Tom 10 stars

If we could give Tom 10 stars, we would. Tom was a very good guide. We meet in the lobby of our hotel. And from here we took the train to the Fushimi Inari. He talked about the shrine and what Gods were presented there. He walked us through the first many gates and talked about tradions, when through gates. When we were finished, we asked if we could get some breakfast. He showed us a great place to get some coffee and breakfast. He also ordred some coffee and we talked coffee in Denmark/Europe. We then took the train to the Bambo forest. He knew a different way to the forest, so we got to see a different side of the neighborhood. When we got to the forest, he pointed out a spider and that led to us talking about spiders and snakes in Denmark and Australia. He was so interested in Denmark and our cultur, food and language. It felt more like we were hanging out and not on a guided tour. Which we found amazing. Tom is a 10/10 tour guide. Would recommend.We even went back to The thousand red gates and went all the way to the top in one hour!

5
Date of experience: Nov 01, 2025
Missing Comercial Invoice

In the end, it turned out fine, but the documents we purchased – the Japan Rail Pass – got stuck in Norwegian customs. The shipment was missing a Commercial Invoice, and we had to ask you to send one afterwards. This process took several days, and the package arrived just one day before our departure, so it was a bit nerve-racking. I believe you should have known that a Commercial Invoice is required and that it should have been included with the shipment from the start.

3
Date of experience: Nov 01, 2025
Carolyn DAVEY
Trekking the Nakasendo Way

We had a fabulous trek , the food , the hotels and ryokans all fantastic and we had the funniest most professional and thoroughly enjoyable tour guide in AbdelHe is an asset to Walk Japan The autumn 🍂 leaves were stunning

5
Date of experience: Nov 01, 2025
David S
Seamless delivery

Seamless delivery, set up and return of the device. Connectivity strong (limited gaps).

5
Date of experience: Nov 01, 2025

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Business Details

  • Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
    Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
    More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.

    In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more

  • email contact@japan-experience.com
  • call +33142616083
  • language https://www.japan-experience.com

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