japan-experience.com

4.5
4.5 Based on 201 reviews

Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We...

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Average Rating

4.5

/
5

201 Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
4%

Filtered Reviews

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Review Time

Jo Ann Studebaker
the web sites for purchasing tickets…

the web sites for purchasing tickets was relatively easy except for getting tickets on Naoshima. They let me put in ALl the info except for one portion that was in Japanese. Luckily, i was able to get it translated. It was the box asking for the state.

4
Date of experience: Oct 22, 2025
Stela G.
Everything worked perfectly

Everything worked perfectly, from the recommendations to the purchased train tickets. I would book through this site again anytime and would recommend it to others without hesitation.

5
Date of experience: Oct 22, 2025
Lawrence
It was extremely easy to order our JR…

It was extremely easy to order our JR passes. The shipping was quick. We're very satisfied with the whole process.

5
Date of experience: Oct 22, 2025
Mark
The Wifi stick provided was constantly…

The Wifi stick provided was constantly running out of battery during our trip. 3 Hours of usage and the device was either out of battery or already shut off. We constantly had to have an external battery pack attached. It was a very disappointing experience and added difficulties to our trip, especially when the device would shut off mid-Google Mapping somewhere. I have used this service twice before and didn't have issues, but it seems the devices are now old and the internal batteries are completely unreliable. I will not use this service again.

1
Date of experience: Oct 21, 2025
Richard
Efficient and polite

5
Date of experience: Oct 21, 2025
wickstrom
Segunda vez que compro la sim de Japan…

Segunda vez que compro la sim de Japan Experience.Facil configuración y funcionamiento perfecto

5
Date of experience: Oct 21, 2025
Abba Anel
Very bad connexion

Very bad connexion

1
Date of experience: Oct 21, 2025
Chanatip Suksang
it was easy to navigate the website

it was easy to navigate the website, and to choose what I wanted. The response was prompt! I received the voucher in the timely manner.

5
Date of experience: Oct 21, 2025
Yuan & Zhen
it is easy to order

4
Date of experience: Oct 20, 2025
Markus R.
Stable Internet covering all Japan

Everywhere I went I had stable internet connection. From Hokkaido over Tokio, Mt Fuji, Shizuoka, Osaka, to Takamatsu, Matsuyama and Tottori. The traffic volume could be a bit bigger or other setup (like daily traffic limits) to be perfect, if you watch streams everyday it doesn't cover it. But for everything else it's perfekt.

4
Date of experience: Oct 20, 2025

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Business Details

  • Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
    Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
    More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.

    In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more

  • email contact@japan-experience.com
  • call +33142616083
  • language https://www.japan-experience.com

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