japan-experience.com

4.5
4.5 Based on 201 reviews

Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We...

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Average Rating

4.5

/
5

201 Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
4%

Filtered Reviews

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Review Time

JDawes
excellent customer service

Purchasing was easy. Retrieving tickets was easy. When I realized that I had mistakenly rescheduled the return date, they responded and refund right away. Would use again!

5
Date of experience: Mar 05, 2026
dave
The explanation of how to use the train…

The explanation of how to use the train ticket was very useful

5
Date of experience: Mar 05, 2026
Helen Clausen
Easy efficient

Easy efficient

4
Date of experience: Mar 05, 2026
Honey
Service was smooth and timely

I used their website to book for my Japan trip. The booking process was quite simple and everything was delivered on Time without any issues.

5
Date of experience: Mar 04, 2026
SILVANO
Very quick and efficient delivery of…

Very quick and efficient delivery of the German driver's license translation in Japanese.

5
Date of experience: Mar 02, 2026
Linda Q
A great experience as always

A great experience as always, thank you for being so helpful and reliable!

5
Date of experience: Mar 02, 2026
D Best
Easy to Use

It was easy to book our tickets.

5
Date of experience: Mar 01, 2026
JR addict now
7day rail pass worth its weight in gold

The whole purchasing amd usage experience was easy. We purchased our 7 day Japan Rail Pass early, well before our trip and it was sent via FedEx to our home. After arriving at Tokyo station we transferred it over and they give you a qr code ticket used to purchase tickets. For us it was well worth it. We home based in Tokyo and took day trips daily and ended up visiting Kyoto, Osaka, Hiroshima, Akita and Nara. Booking those separately on the shinkensen would have cost us way more. Also, in some cities it covered buses and light rail trains. It made getting around japan so much easier.

5
Date of experience: Feb 28, 2026
Lee James
Simple to book online ahead of time

Simple to book online ahead of time, tickets issued when the bookings opened.

5
Date of experience: Feb 28, 2026
Nechan
great value at this price

5
Date of experience: Feb 27, 2026

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Business Details

  • Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan.
    Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc.
    More info on our company and products, on our 5 languages website: https://www.japan-experience.com/.

    In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).See more

  • email contact@japan-experience.com
  • call +33142616083
  • language https://www.japan-experience.com

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