Review Time
What passes for “service” at Jellis Craig
would, in any other industry, be called indifference dressed as professionalism.
The Man sits on his phone as though it were an article of faith, unmoved by enquiry, untroubled by urgency. The Girl cannot muster the minimal competence required to send a link. This is not merely inattentiveness. It is a quiet contempt for the very people upon whom their livelihood depends.
And yet, this is the theatre we now inhabit. A crowded inspection, bodies moving through spaces they cannot secure, each person carrying the small, private anxiety of a market that has outpaced reason. They are not just ignored. They are processed. Reduced to background noise in a system that rewards inertia over effort.
It would be easy to lay this entirely at the feet of the agents and their choice of hopeless Gen Z's, but that would be too generous. This is the downstream consequence of a housing framework that has failed to keep pace with demand, a policy landscape that has allowed scarcity to become spectacle. When supply is strangled, service becomes optional. Why perform, when the queue is endless?
What is most striking is not the incompetence itself, but the acceptance of it. A generation entering the workforce not with hunger, but with a curious detachment. As though the simple disciplines of responsiveness, accountability, and basic courtesy are relics of another age.
I have entrusted this firm with eight sales in the past. That history, it seems, carries no weight. Loyalty has been replaced with amnesia. The relationship between client and agent, once grounded in mutual benefit, has been reduced to a one sided convenience.
Let them continue as they are. Markets have long memories, even when individuals do not. The Robots will be better.
What passes for “service” at Jellis Craig would, in any other industry, be called indifference dressed as professionalism.The Man sits on his phone as though it were an article of faith, unmoved by enquiry, untroubled by urgency. The Girl cannot muster the minimal competence required to send a link. This is not merely inattentiveness. It is a quiet contempt for the very people upon whom their livelihood depends.And yet, this is the theatre we now inhabit. A crowded inspection, bodies moving through spaces they cannot secure, each person carrying the small, private anxiety of a market that has outpaced reason. They are not just ignored. They are processed. Reduced to background noise in a system that rewards inertia over effort. It would be easy to lay this entirely at the feet of the agents and their choice of hopeless Gen Z's, but that would be too generous. This is the downstream consequence of a housing framework that has failed to keep pace with demand, a policy landscape that has allowed scarcity to become spectacle. When supply is strangled, service becomes optional. Why perform, when the queue is endless?What is most striking is not the incompetence itself, but the acceptance of it. A generation entering the workforce not with hunger, but with a curious detachment. As though the simple disciplines of responsiveness, accountability, and basic courtesy are relics of another age.I have entrusted this firm with eight sales in the past. That history, it seems, carries no weight. Loyalty has been replaced with amnesia. The relationship between client and agent, once grounded in mutual benefit, has been reduced to a one sided convenience.Let them continue as they are. Markets have long memories, even when individuals do not. The Robots will be better.
Danielle Waterton and Ian Mclennan are a professional, honest, dependable and hard-working team. They are engaging and provide a wealth of experience and knowledge to their clients. They ran an effective campaign from beginning to end. Ian kept us fully informed at every opportunity, communicating clearly and straightforward throughout the process which ultimately delivered us an excellent result. We would highly recommend them and would definitely use their expertise in the future. Many thanks Elisa
Jellis Craig Richmond has been wonderful. Me and my husband were leasing with them for almost 3 years. We did not have intentions to move, however, the property was on sale. It was something we did not expect as we were looking forward to leasing longer. Then, we had a wedding to plan on top of moving. We had a challenging time of finding a place to move. Luckily, Madlen Dimitrova was very kind and understanding to us. She was able to respond with our concerns quickly and was able to liaise with the owner in a very efficient way. She was able to help us so much even it was in a short period of time. Thank you!
Be it as a landlord or a tenant they make you feel like they are superior and they are doing you a favour. Never returned phone calls emails were left in actioned for days..Almost 12 months to get concrete bleed fixed in the carpark and the damage to the car and not even an apology or compensation. Everything is always everyone else's issue eg the landlord or tenants issue or fault.Happy to take their commission or their management fees but never take responsibility. Save your money if your a landlord or be prepared for a rollercoaster if youre a tenant.
I had a great experience with Jane Yuan from Jellis Craig Mount Waverley. She is very professional, friendly, and flexible, and was supportive throughout my tenancy in Mount Waverley.Especially during my lease break period, Jane was extremely helpful and made the process smooth and stress-free. I really appreciate her support and clear communication. Highly recommended!
Memorable for all the wrong reasons. Hired this agency to manage my investment property and ended up with countless and repetitive emails from property managers who were obviously not interested in checking my responses to their emails and more focused on exonerating themselves from any accountability. Generally unsupported and lied to by one of the most collectively arrogant agencies I've dealt with - and I've bought, sold and rented from quite a few over the years. I seemed to be paying them to increase my stress levels. Awful.Edit: would love to know how online reviews are calculated and displayed. I've seen reviews for the same entity and from the same review sites vary greatly, from 4.8 to 2.7. Where lies the fault? Is it the search engine, the browser or the review site algorithms? Or is it something else?
Jason De Stefano was amazing to deal with from the very first meeting. I was nervous to purchase off the plan, but I could not be happier with my new home. Jason was approachable, professional, made me feel like nothing I asked for was any bother. He was so pleasant to deal with. I would absolutely recommend Jason to anyone who is looking to find their perfect home.
Not only Mitcham, but all the rental applications I put through with Jellis Craig (same as Ray White) were rejected, even after I offered 30$ more per week. Our family income is $262K, with $120K in savings with good rental history, and both of us have good permanent jobs without dependants, just one small dog. The property I applied for was pets-allowed too. It’s mysterious why those Jellis Craig applications get rejected the very next day after applying, and last Mitcham property I applied, never even went to “Processing” status, even though I communicated frequently with the agent. It just went from “Received” -> “Rejected.”. I Know its landlord choice, but my application never went to "Processing" status and rejected every time when the property manager is JellisCraig (or RayWhite) and that should be investigated by VCAT.
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