jelliscraig.com.au

3.6
3.6 Based on 201 reviews

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Average Rating

3.6

/
5

201 Reviews

5 Star
62%
4 Star
4%
3 Star
0%
2 Star
1%
1 Star
32%

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psonka
Delivered junk advertising despite two…

Delivered junk advertising despite two signs including addressed mail only which this advertising material did not comply with. Please fix and refine your practices to be less harmful to the environment and comply with the law.

1
Date of experience: Aug 26, 2023
Wayne Lewis
Great Agent - Great Price

My recent experience with Will Bennison was an absolute joy. I found Will to be polite, punctual, knowledgeable and, more importantly for me, not pushy. He achieved a great price within a week of the property going on-line officially. I was in the fortunate position of having two prospective purchasers putting in offers and the end result was a very positive one for me. THANK YOU WILL

5
Date of experience: Jul 02, 2023
Derwin Baker
No response for several days

Can't be contacted for several days, don't refuse for accept my application for 11 days

3
Date of experience: Jun 13, 2023
Jaynie
Woeful property management

Probably one of the worst property management teams (Northcote) I've ever had to deal with. We've been without air conditioning or heating in our house for over a month now due to the mismanagement and sheer lack of apathy by Jellis Craig. For any landlord wanting to sign up their property to be managed by this group, please think again!

1
Date of experience: Feb 02, 2023
Braxton Brown
Professional, energetic, passionate

Everyone my husband and I corresponded with was both professional, energetic and passionate.Our direct leasing agent Tom Cross was fantastic and he should be promoted XDThanks Jellis Craig!

5
Date of experience: Oct 26, 2022
Patty
Above and beyond

Jayde Cashion, Claire Reordan and Patreace Gannon were amazing in renting out my house in Fitzroy in very competitive conditions. They really worked tirelessly above and beyond, and gave great feedback about the house and the viewings. I would highly recommend them to rent and manage rental properties.

5
Date of experience: Oct 08, 2022
Elijah Howard
Disgusting experience from start to…

Disgusting experience from start to still not even finished. Was given a mouldy filthy house and the horrible women Nicola and Zeina at Jellis Craig Inner North did nothing to progress my urgent repairs that were required. I am in a legal battle with them now because of how useless and disgusting they are. Avoid at all costs. I warned you.

1
Date of experience: Sep 21, 2022
Grant Long
Nicole Qui worst agent

Nicole Qui worst agent. no work ethic. Stuff us around with deal after taking deposit.

1
Date of experience: Mar 30, 2022
Ethelreda C.
A+ Service!

Was renting an apartment through Jellis Craig based at their Hawthorne office for three years. In that time I had 3 agents that were all great, however Kaylah Kennedy was amazing! She was fabulous to communicate with and always did her best to assist me throughout my tenancy. She was warm, accommodating, friendly and easy to get ahold of. I needed to exit my lease agreement early and she just made the entire process a breeze! I've been in the rental market for a long time and I have never experienced such amazing service! I will miss having such a lovely agent!! Thank you again Kaylah. The team at the hawthorn office were perfect from start to finish.

5
Date of experience: Feb 25, 2022
Felicart
Deaf Ears

We purchased a house whilst living abroad. Sellers agent was Jellis Craig. We agreed to rent house using Jellis Craig. We paid Jellis Craig rental commissions for over 10 years. We constantly informed to conduct annual inspections with a family member. Jellis Craig opted for their own approach by conducting it themselves. We threatened them multiple times to listen to us or lose the business. We advised Jellis Craig on many occasions the house and gardens were were not being maintained to a satisfactory standard. Each time we were advised the tenants were wonderful. We had to point out that smashed kitchen tiles, broken kitchen draws, holes in curtains, damaged carpets, pests in the roof and significant garden overgrowth, trees dead as they would not water, blocked drains - all indicators of inadequate care. We believe Jellis Craig willfuly withheld information on damage from us so as not to inflame tensions with the tenant. When the tenants finally left, Jellis Craig stated the house was fine. They gave us the tired old line that any damage was fair wear and tear. Tenants did not clean a window, mow lawns, replace dead plants, clean oven, clean curtains, etc. we were advised by Jellis Craig as landlords we could not do anything. If we went took tenants to VCAT we would lose. Everything we said to Jellis Craig fell on deaf ears. We can only assume Jellis Craig did not give a damn. They only wanted their commission and were prepared to do nothing meaningful. Our biggest regret was persisting with Jellis Craig. We should have dumped them years ago. Jellis Craig were less than supportive. When we persisted on the damage and opted to go to VCAT we received some small compensation from the tenants. Jellis Craig claimed they “pulled off a miracle” negotiating the small sum of compensation. I can tell you, this comment fell on deaf ears. I should have listened to my instincts years ago.

1
Date of experience: Dec 19, 2021

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