jessicalondon.com

1.1
1.1 Based on 94 reviews

Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks....

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1.1

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5

94 Reviews

5 Star
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4 Star
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2 Star
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1 Star
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Jose Emanuel
$10.99 Refund after spending $29.99

I placed an order and never received a confirmation, there was a deadline for the shoes needed. I called , they said they would send me confirmation, 10 days later the shoes arrive late, I had already purchased other shoes and these were no longer needed. Then they charge $10.99 for “processing fee”? When they are the ones that messed up and provided terrible customer service,

1
Date of experience: Dec 03, 2025
Michelle Clark
Worst customer service EVER!

Worst customer service EVER!! They won’t cancel my order it hasn’t even been shipped!!! No supervisor to speak to you can tell the Representative isn’t from America! He kept saying uh-huh so basically my phone autofill put in the wrong address and they can’t update it and won’t refund my money till I return the item but either way if the WRONG address was entered we’ll NEVER get the item which means we’ll never get a refund! So $92 down the drain!

1
Date of experience: Nov 30, 2025
J Hunter
Shoe sizes too small

Shoe sizes too small. £36 to return goods to China and then they charge $10 per item for return. I wish I had read the reviews before buying. Don’t use this company. They are scam merchants

1
Date of experience: Nov 06, 2025
Jacqui
Jesse London- Scam

False advertising of goods. Material so poor I haven’t even tried them on. I will be amazed if I get a refund. This company is a scam. Do not purchase from them. I have emailed them numerous times and not even had an acknowledgment. I’m definitely going to Trading Standards. This company doesn’t even deserve 1 star

1
Date of experience: Oct 23, 2025
Nic Allen
This company is a scam

This company is a scam. have ordered shoes, they finally arrived and look nothing like the picture on the website. I am hoping I will get a refund, but not holding my breath. Iyt is shocking that they are allowed to have a business afddress in the UK

1
Date of experience: Oct 16, 2025
Debrai Sorrentino
Don't shop here!!!!!!

I purchased a few items one of them being a pair of pajamas that had with purchase a pair of matching slippers. Igot the pajamas not the slippers.I contacted customer service three times no response.Even worse the dye from the pajamas left a blue film all over my mother. I has washed them 2 times and still the blue residue is evident .

1
Date of experience: Oct 07, 2025
Sabina Bealt
I suspect this company is a scam

I suspect this company is a scam. I ordered boots in a size 5.5 and they have sent me a much smaller size. When I try to go to returns on their website it says the settings have been reset and I can't get to any returns options. I have tried e mailing the company but again met with no response.

1
Date of experience: Oct 04, 2025
Mary
Bra purchase turns into worthless monthly subscription

Order a bra got it it was way too big and felt like sandpaper, they only way to try another size was to return and agree to store credit, aka "gift card" so I did but the second wasn't any better so I returned it only to get half my money back, then a month later I was charged a "monthly loyalty rewards" program that I most certainly DID NOT sign up for, after more than a hour on the phone with multiple people that can't speak English, in the most difficult to understand accent, they finally agreed to refund that but who knows when ill see that. Person on phone said 3-4 weeks, email said 2-5 days now its a wait and see game. Stay away from these crooks

1
Date of experience: Oct 04, 2025
Meishka
Everything went right with my order and…

Everything went right with my order and even my return but what happened next is that I was charged a monthly "loyalty club" fee that I did not mindfully sign up for. Their customer service was fabulous and reversed the charges but DO NOT trust this company. It has very sketchy business practices. If you do purchase from them - keep an eye on your account for additional charges

2
Date of experience: Sep 26, 2025
Pj Johnson
Worse clothes purchase experience I've…

Worse clothes purchase experience I've had in a very long time. They over charge for shipping. Their sizes are inaccurate. To return something is expensive unless you get a "gift card" (store credit) to go through the whole thing again. Here is my story. I bought a shirt, that according to their size guide (and the YEARS Ive been the same size) should have fit. It was too small. To return it I would either have to pay again for shipping or agree to store credit. I thought I'd still like the shirt so why not get store credit. When I tried to order the same shirt in a larger size the total went from $54 and change, what I paid the first time (no reimbursement for shipping cost fyi) to over $109. WHAT A TOTAL RIP OFF! I ordered something cheaper, trying to use as much of the store credit as I could, they can take the rest. STAY AWAY FROM THIS COMPANY.

1
Date of experience: Sep 04, 2025

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Business Details

  • Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks.

  • language https://jessicalondon.com

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