Name: jlab.com
Telephone: 000000000
Rating: 2.1

mike sowers Guest

Product lasted 2 months of light use…

Product lasted 2 months of light use and stopped charging left bud. Said 1 year warranty but was denied. Junk, don't waste your money on JLab. Buy a different brand!

Date of experience: Aug 14, 2025

Annie B Guest

8 months ago

Not a great experience

Not a great experience. Left earbud not working and customer service is AI and not helpful at all. Wish I would have checked with this site before ordering from JLab.

Date of experience: Aug 04, 2025

Harvey Cook Guest

9 months ago

Insane policy

As always i trusted the reviews without coming here and baught a pair of JLAB Audio - Go Air Sport. They were not expensve and seemed good for that price range. I recived a case, where the left pod was not charching. i tried all troubleshooting and wrote the stoe where i baught them (digitec.ch) and JLAB customer service. Digitec gave the money back in less than 24hrs. Thats their answer: Kindly send us a short video showing the damaged product being dipped/submerged in water. (Include the charging case for earbuds set.)IS INSANE. 1 pod is working. For new pair of earpods is not acceptable. As it is not acceptable to destroy them just to destroy them. I will buy other pair of earphones and give the ones i have to a poor kid in 3. World when i am on vacation next time in september.

Date of experience: Jul 07, 2025

RDS60 Guest

9 months ago

JLAB Go won't go.

Over the last 3 months, I have had to different pairs of JLAB GO SPORT earphones. While they are a very comfortable fit, I can say no more positive than that. The first pair went dead in the right earphone after two months. Not even contacting the company for tips helped. I will say that they responded very quickly, with an extensive list of tips. I then got a new pair about a month ago. The right earphone cut out again. I can understand if I was treating these things roughly, but the most dangerous thing I have done with them is go on a treadmill while wearing them. Stay away from these.

Date of experience: Jul 05, 2025

ColTV Guest

9 months ago

My warranty claim was approved a month…

My warranty claim was approved a month ago, but "Due to high demand and limited stock availability, there may be some delays in shipping." looks like they're waiting for the warranty to expire to renege the claim.

Date of experience: Jun 27, 2025

Cari Guest

11 months ago

After nearly 30 emails

After nearly 30 emails, my claim is still unresolved—over a product that broke in under a year. The level of service has been completely unprofessional, and I’ve lost confidence in the brand. I won’t be purchasing from them again.Giulia

Date of experience: May 12, 2025

Micah Scott Guest

11 months ago

Constant Lies & Useless App

I FINALLY got a replacement pair of earphones after well over 12 months, many emails back and forth, and loads of lies from JLab.They sent me Go Pop+ and I like the sound and the fact they have an app where you can customise the settings. However, I set all the sliders on the custom setting to the same as the Bass Boost and JLab Signature settings, but they sound completely different.My plan was to copy the Bass Boost settings but add a little extra in the mid's and high's to being out the vocals, but it's pointless.The only setting worth using is the Signature mode, all the other settings are useless. Bass Boost is too quiet on the vocals and Balanced is too flat with hardly any bass.Because of the useless app settings and constant lies over 12+ months from JLab, I still cannot give more than 1-Star rating.

Date of experience: May 09, 2025

Stella C. Guest

11 months ago

DONT BUY!!!

your headphones suck they dont work i had them and one of them will not connect or even turn on and they will not show the blue light when i put them in the case i hate your headphones nothing works.

Date of experience: May 08, 2025

Rudolph Guest

11 months ago

So highly pitched I can't use these…

So highly pitched I can't use these headphones. Instructions for changing pitch hard to follow. Headphones hard to put on. I will give these headphones away or just throw them out.