johnstonespaint.com

1.3
1.3 Based on 241 reviews

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Average Rating

1.3

/
5

241 Reviews

5 Star
5%
4 Star
2%
3 Star
1%
2 Star
3%
1 Star
88%

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Pharoosh
Wrong colour!

I had recently had my bathroom done with Gateshead council, to which they had given me a 50pound voucher to buy paint from Johnstones with, and whilst it was a faff trying to communicate the colours that I wanted through email, as it is. They sent me the wrong colour! The colour I wanted was Sky's Edge Voc, a darkish aqua colour, and instead I received this ugly whiteish-blue! They slapped on the label of Sky's Edge to give me the wrong colour. I generally feel a bit taken advantage of as someone who had already received a free voucher; it seemed that they didn't care because I wasn't putting money in their pocket.

1
Date of experience: Sep 27, 2025
LI GARTON
DONT BOTHER

Absolutely the most watery fake gloss paint ive ever used! And ive used other waterbased glosses that was fine.£16 for a 750ml tin.... disgraceful!Just enough for the 20 coats you have to put on.Dont waste your money!!

1
Date of experience: Sep 12, 2025
Anthony Senior
Bought a small can just to test

Bought a small can just to test, covers well, that's about lt, not very glossy and certainly not none drip, glad I only bought a small can, on the up side it makes a not bad undercoat 👎

1
Date of experience: Sep 11, 2025
Steve w.
Probably the worst paint on the …

Probably the worst paint on the market. Coverage is awful. As previously reviewed, :first coat is patchy: 2nd patchy, 3rd…….. , No walls or ceilings should need any more. False economy, time consuming & frustrating. Never again. Oh the colour on the tin doesn’t even represent the colour in the Tin. JOKERS.

1
Date of experience: Sep 05, 2025
Tony Miller
Rude and dangerous

I’m a company director on Mark Road, Hemel Hempstead. At 2:45pm on Friday 5 September 2025, one of your HGV drivers parked across our entrance, blocking our exit and two neighbouring businesses, while delivering outside Colour Supplies, 18–19 Mark Road, HP2 7BN. When I asked him to move, he was rude and abusive, saying “tough luck,” and then casually offered his supervisor’s number because he “didn’t care.”There was no need to block us—the paint shop/forecourt was clear and unobstructed throughout the delivery. Aside from disrupting our operations, blocking a business access is a safety risk.I expect a prompt investigation, a written apology, and assurance that drivers are instructed not to obstruct premises. I’m happy to provide CCTV/photographs and witness details on request. Until I see concrete steps to address this, it’s one star.

1
Date of experience: Sep 05, 2025
Kate Crawford
I asked for paint that would cover…

I asked for paint that would cover plastic I got 1can of grey and 3 shades of green, it went on like oil on water, I took it backand get this they refunded the tin that was opened but wouldn't refund the tins that weren't open saying I picked those colours? I picked the grey as well duh £15 down the drain and I'm a pensioner. Shame on them!

1
Date of experience: Aug 31, 2025
Molumby
Bought some brushes to do some Glossing…

Bought some brushes to do some Glossing and the black die was coming out of the bristles, that’s without the bristles falling out,absolutely shocking brush to use.

1
Date of experience: Aug 27, 2025
James Moore
Terrible quality all of a sudden

Just used Johnstone's matt Emerald Green on a room, two coats and it's streaky and patchy still. Admittedly, painting over silk but this has never caused a problem before, nor has any other Johnstone's paint. What has happened to the quality of this product?

1
Date of experience: Aug 14, 2025
Wendy Armstrong
ZERO RATING!!

ZERO RATING!!! I have worked as a professional decorator for almost 20 years. My first time using perfect matt in a tinted colour. First coat went on okay. I used a brush and mini roller to cut in to eliminate brush marks. Returned the next day. The first coat had picture framed and was very patchy. Gave it a second coat - still framing and patchy. 3rd coat and still picture framing. This paint is utter garbage - can only describe it as poor quality retail paint yet costs a fortune. Does not do what it says on the tin - avoid this paint!!!Also, first time using aqua guard durable matt - AVOID this paint!!! This paint is like milk. Has poor opacity and coverage - 4 coats and it is still patchy and certainly NOT durable!!! Piss poor retail quality at yet again a ridiculous Jonstones price!!! I'm now going to cease using Jonstones trade paint with my business going forward !!!12

1
Date of experience: Aug 12, 2025
Peter Serrell
The lunatics have taken over the asylum

Letters of complaint get ignored. I,had sent two letters of complaint regarding they paint and not received a reply to either

1
Date of experience: Aug 04, 2025

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