Review Time
I wrote a poor review because I was frustrated with the customer service I was receiving, but I must say I am impressed with how they responded once the issue was brought to management's attention. They rectified everything and went above and beyond to ensure I was taken care of. I feel confident they will use my experience to prevent another client from going through the same thing. So 1 star off for the original mishap, but they seem to be working to ensure clients are happy and our needs are met.
My experience with JOIandBlokes is exceptional. Their website is easy to access and use. Making an appointment for Labs was simple and smooth. My telehealth appointment was excellent and thorough. They have real knowledge and up to date regarding a variety of health issues that can also coincide with choosing the correct treatment. They made sure all my order was exactly what was discussed and confirmed. I started my treatment, and I am very happy;)
I'm very happy with Joi & Blokes. I'm peri-menopausal and wanted to get my hormones checked. I had already gone to my PCP and my OB/GYN and both of them told me "its just part of the aging process" I found J&B online and they had a $79 lab special! The process was simple. I paid for the labs/provider visit. Went to a local lab who draws for Quest. Once labs resulted I made an appointment on the website with a J&B provider. There were multiple days/times to choose from. We did a video visit where all of my labs were explained in detail. The NP was very knowledgeable and explained how the symptoms I'm experiencing were related to my lab values and presented available solutions. We discussed options, my questions were all answered. I went online and purchased the options I wanted and received the medications in less than a week. I started the medications almost 3 weeks ago. I noticed some mild symptom improvement within a few days and continue to notice small improvements. The process was simple, cost seems appropriate and not too expensive (I use my HSA), medications are effective. The only thing I think would make it simpler is use of an app rather than a website. Overall I am pleased and would definitely recommend. In fact, I already have recommended and one of my good friends just got her own labs drawn. I'm thankful there are options like J&B available!
I am not convinced one way or the other yet. I've had a bumpy start with trying to get support and emailing to have access. After getting notice a prescription didn't work with discussion the next morning, the still wasn't called in for another 3.5 days. I mean, hormones on a rollercoaster...what's not to love (just ask those around me)? Anymore glitches and I will likely look elsewhere. The periodic testing is a good aspect.
I can say enough good things about Joi and Blokes!Also, Jessica is my point of contact and not only is she extremely knowledgeable, but she is the most helpful customer service expert I have ever encountered. She is patient, fast, and thorough. My experience with Joi and Blokes has been a 10 star experience because of Jessica and my doctor, Susan. Thank you so much for what you provide and all you do!
My experience with Joi Blokes was outstanding. My consultant was extremely knowledgeable, patient, and thorough in walking me through my health report. Even with the large amount of data we reviewed, she explained everything in a way that was clear, simple, and never overwhelming. She answered all of my questions with care and insight, and I left our consultation feeling informed, supported, and genuinely hopeful. For the first time in a long time, I’m confident that a new day has begun for my health. I’m truly grateful for her expertise and her heart for helping others.Highly recommend!— Audra G.
The whole experience was very easy from ordering the first screening test, to getting results and having a clinical consultation. I felt my coach listened to my symptoms and offered solutions with a no pressure attitude. I have struggled to find an MD through conventional insurance programs that understands the desire and need for safe optimization and testing, this was a great solution. I received valuable insights into options but was not pressured to buy a ton of unnecessary supplements.
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Joi + Blokes were created to disrupt the outdated, one-size-fits-all approach to hormone and preventative care. After personal health struggles and a lack of answers from the traditional system, founders Josh and Katy Whalen built diagnostics-first platforms designed specifically for men and women. Through personalized treatment plans, advanced lab testing, and a functional medicine approach, Blokes supports men’s health and longevity, while Joi specializes in helping women navigate perimenopause, menopause, and hormonal imbalance with real, evidence-based solutions. The mission is simple: empower people to feel like themselves again—stronger, sharper, and more alive.See more
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