Review Time
My order was confirmed on 08-01-2025 and the order had to be delivered on August 19, but the order has been in place for almost 15 days. According to the website, delivery to Canada only takes 9 or 8 days and even then the order has not moved. This is the first time that an order takes so long to arrive.
Ordered a GBP55 item at the beginning of June. They said it had been shipped but it never arrived, there was no valid tracking information and they don't allow you to claim the money back until 76 days from the order date. So they had free use of my money for two and a half months.
Last time I order from them. It is almost 2 months I placed my order and it is nowhere to be seen. And now there is a banner saying I should wait until 30/09 one month more. I wanted the specific item for a concert and now I won't be able to have it and this is just a waste of money. Customer service is terrible.
Joom charged me but claimed the purchase did not go through ie no order exists. They refer complaints to the chat on their app. Useless, keep referring me to my order( that does not exist). The given email support xxx has an autogenerated reply referring to said chat. So basically ZERO support if things go wronG. What company takes your money and quickly says the order could not be placed?
I hope people read this before ordering. My item arrived wrong size.. here lies the problem there is absolutely no customer care I have tried there website the app zero response. I am just looking for a return label. Not worth the trouble
Bad, bad customer service. They don't respond your email, and on the chat when you write what they ask you a question, they don't responde either.They maybe don't want to give me a refund about one product.No, I dont understand JOOM!!! Fake website!!! You promise to pay back the money, but you DONT!!!
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