Review Time
DO NOT BUY FROM THIS COMPANY!!!! They are fake, any positive reviews are most likely from them too, as they are fraudulent, and should be investigated immediately. I recently purchased a product for £40.00. I waited 3 weeks for delivery, unfortunately I received notification that it was delivered, but it had not been. Every time I contacted customer support they just keep fobbing me off by asking me to look around and check with neighbours!!! Absolute joke! The only way to contact them is virtually through their app. I’m still waiting for a response about a refund! Luckily I paid via Klarna, so my payments are on hold. I will not be giving them anymore of my money, this should not be allowed!! Please be careful.
I purchased 2 Timex watches from this company without issue. They arrived in good time and I was pleased with my purchases. However, I purchased a third Timex watch that doesn’t work as expected. The second hand that moves around the dial (60 times in 1 minute) fails to align with any of the markers on the dial.I raised this issue with Joom (using their very slow to respond chat facility) on the 4th Aug and after many messages back and forth, it has taken almost 2 weeks for them to say that they don’t accept that this is a fault.I was required to send video evidence of the watch ticking, which I did. Their chat page failed to upload this video many times . When I finally was able to upload a video, they then responded by saying that I need to video both sides of the watch including serial number etc. Each time it would take a couple of days before I got a response. The 14 days return window (for non faulty goods) had now expired. However, because the watch was faulty, I was sure that I would be ok to return (within 30 days). As mentioned, they refused to accept that the item was faulty, even though the 2 previously purchased watches did not have this issue.They eventually said that I could return the watch, but at my own expense. This would cost me more than £26.00. The watch cost £84.00. I have concluded that Joom deliberately makes it too difficult to return items (despite what their website says). My advice is to avoid purchasing anything from Joom as their return policy means nothing. They don’t want to deal with any returns. You have been warned.
I ordered and paid on the 1st of august 2025 (order W3G42988)a bracelet for Hublot watch. Delivery promised before 15/08/2025. Still till today nothing recieved. I cannot enter the link to follow up my delivery and i cannot get in contact to ask information about my delivery !
Made order on July,26th. My order never arrived to my address and was sent to a different country. I have reached out to the customer service live-chat to ask about explanations and they did not answer. I want my money back,I will not order from Joom never again, worst customer service ever. Be careful don’t fall into the same mistake
I ordered a men’s Fragrance …with shipping from India with a tracking number shipped on 18th Aug purchased on the 16th…then absolutely nothing after that …no availability of correspondence from the seller …I contacted Joom on 12 Oct for a refund which they duly obliged within 2days which I commend them for … but some of these sellers are bogus or suspect at the least …and giving Joom a bad name when they really want to run a viable online worldwide selling app but seem some admin needs tightening up on certain outlets ..
Absolutely terrible we made a purchase on July 27th they told us it would be here beginning of August but it never arrived.They then told us it would be here by the 15th August never arrived.they told us it was the wrong address which it wasn’t Now they have told us it will be here 17th October we have tried cancelling and get reimbursed without success.Customer service is terrible
Claim your business profile now and gain access to all features and respond to customer reviews.
Easy-to-use app with quality goods and low prices!
parkindigo.co.uk
nycmode.com
roguefit.shop
discoverability.co
www.eatyour.coffee
sbb.ch
dayzmultitool.com
airnewzealand.co.nz
1974rapport.co.uk
groundingwell.com
