joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Average Rating

3.6

/
5

811 Reviews

5 Star
56%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
32%

Filtered Reviews

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Review Time

WH89
Outstanding Service!

I had an issue with an item so I contacted customer services. Within the hour I had received a response, a refund was authorised within 48 hours, and 24 hours later it was in my bank account. I will certainly use this company again.

5
Date of experience: Aug 02, 2024
Arthur Chapman
Overall i am satisfied

5
Date of experience: Aug 01, 2024
Kimble Clark
Such a terrible shopping experience…

Such a terrible shopping experience that I wouldn’t recommend or if you do, you must know this prior.I purchased so many clothes for my family members in Uganda where they are. I was given a 3week timeframe for delivery and it was all ok until I had to travel without my parcel. I kept asking for an update and non of the staff had any answers for me which was frustrating.The parcel arrived another 3weeks later when I was already in Uganda. I then arranged to get the parcel sent to me in Uganda, incurring more costs, but I felt that was worth it as long as my family got their items.We then got the items and it turns out they’re a size too small despite me placing orders for large and medium sizes. I’ve had to give away some to my younger cousins despite having bought them for my dad.I’ve asked to return the other clothes which can basically be worn by 12yr olds, yet intended for a grown man and I’m being asked to provide proof of receiving the parcel, provide photos of the labels and the clothes themselves which I find totally disgraceful.On top of that, they’re asking me to return each item separately to each seller at my own cost, yet all the different sellers packaged everything in one parcel to send to me.This is daylight robbery and this company should be ashamed of themselves and how they treat customers. Their after sale service is simply terrible.For all the trouble they’ve put me through, they also want me to pay for each individual return. This is totally unacceptable. Definitely not buying from them again. I just think everyone should be aware of this and make an informed decision when dealing with them.

1
Date of experience: Aug 01, 2024
Charlotte Smith
Overpriced order from long distance - return

I ordered goods from Inda. It was quite expensive. I received it after 2 months and realized that the quility is not what expected, overprices and even the description was missleading. I decided to return. Problem is that I had to retur to India and pay for shipment. Be aware about this!

1
Date of experience: Aug 01, 2024
Lauretta Ross
I love the material

I love the material. Your delivery was faster this time.

5
Date of experience: Jul 31, 2024
Lilla S.
Good quality items at competitive prices.

Good quality items at competitive prices. I have been using Joom for many years now and never had any problems. They also refunded my items that were never delivered so a big thumbs up.

5
Date of experience: Jul 31, 2024
Stevie Foster
My express is great whenever I buy…

My express is great whenever I buy products from joom. They are all very well packed and arrived in great condition. Always satisfied with anything I buy

5
Date of experience: Jul 31, 2024
Jeb C.
Bought a violet blouson looking like a…

Bought a violet blouson looking like a jeans jacket. I wrote a complaint that the biggest size in centimeters is my size and the size L is 2 sizes smaller. I want to return jacket but its not possible. "Send photos to proof to our support" was the answer. How can I send photos of the centimeters stated not being correct? At least they can offer a discount since the item is not half price anyway.Scam like Temu and such. Dont buy.

1
Date of experience: Jul 30, 2024
Valerie K.
No response from emails, they simply don't care

Firstly takes weeks arriving from china, once recived product defective, message support email and they simply done reply back. Avoid this company! You will have a regretful experience!!

1
Date of experience: Jul 30, 2024
Christy Wilson
I am very satisfied with the items and…

I am very satisfied with the items and I will continue purchasing with joom 🤩🤩🤩

5
Date of experience: Jul 29, 2024

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