Review Time
I received a damage product and the representative was initially helpful of getting this escalated, but I never received the communication from the specialist team I was promised. When I followed up the new representative had no prior knowledge or ability to see our previous conversation so I had to start over from scratch with a different resolution. There needs to be a way for the reps to have access of previous conversations and tracking on a specific order. I have low confidence this will get resolved and I will be back to square one in a couple days.
I ordered a lamp at 11am and checked the order and found that I have ordered the wrong color at 4Pm.Was told today that the order could not be cancelled and I would need to go through the returns process.
These bed side tables were 1/2 the price of similar Pottery Barn ones and the quality is the same or better. Sturdy real wood, not composite. Easy to put together & directions were clear. Shipping was free and tables arrived on time and were well packaged.
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