Review Time
69% of customers are likely to switch brands after one poor service experience. Kickstarter is a perfect example for this.The Product for my pledge (120 USD incl Delivery Fees) was never delivered, and when I contacted them several times, they told me it is not their responsibility.
Really unprofessional.I am fed up with their horrible treatment to supporters. I started a project and had a question regarding if I could divide my project into two separate funds so I could fund a more professional campaign to see if my project is possible etc.So after a week of waiting I’m told no, because even though I say both in the title and in the description that this is phase 1 and even if it raises what we need the project could still fail for “supporter clarity” so I write back on a ticket that is still open explaining how I would make sure that the supporter would be aware. I never got a reply.Then, after I submitted my proposal for the project I’m told that “I can’t make a project purely to raise funds” Then what is this website for?I’m already prioritizing the happiness of the supporters giving them 90% off my project.What else do they want me to do? Kiss them in the ass? They behave like a charity, even though they are not one.I wrote an email explaining that over a week ago and they still didn’t respond.
This site does not take any position on its so-called customers. The Kuura ring is a good example. The price changed when deliveries were supposed to start. There was no mention of this at the time of pre-order. The project collected +300.000 $ with no intentions of delivering the product, because no one is responsible for that. Sadly, many kickstarters need to investigate this with local authorities...
KickStarter used to be a great site, but now they've degenerated into a platform to profit off fraud. They have no enforcement to counter scams, they actively update their guidelines to insulate themselves from the consequences of taking part in fraud, while profiting from it.It's a disgusting website that should absolutely be shut down and the owners prosecuted. Run, avoid, hide under a rock if you can. But don't use Kickstarter.
There is a high chance of losing money through this site and the site does not take any position on its so-called customers. The Kuura ring is a good example. The price changed when deliveries were supposed to start. There was no mention of this at the time of pre-order. When I tried to clarify the matter with Kickstarter, I did not get any response. And no money back either. The credit card company is currently investigating the matter.
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