Review Time
I emailed customer services to complain that the lettering on my son’s Tottenham shirt had pealed off after one wash. Kitbag has not deemed it important to respond to my email for over a week now. This is the approach they said I should take to organise a return. Not happy with the service at all. Update: Agreement reached on a discount as the shirt no longer in stock. Response since highlighting on Trustpilot has been good. Thanks
DO NOT BUY FROM THIS SITE. I bought a sunderland away top first time i have ever bought a football shirt, put it on when to the pub only to relise the shirt was fake. From the front the shirt looks good but it was the stripes down the side wasn't even the same metal down the sides. Big no no the stuff they sell is 100% NOT genuine
Returning portal just stopped working. They proclaimed that you can send back whatever you want (not used/not damaged) within 365 days, but without working returning portal they were not able to provide me with instructions how to send it back and delayed communication to reach 365 days limit. Quality of some items was terrible.
**Updated review after Courtney’s reply**Delivery was rather slow, but okay-ish when considering it is shipped from UK and needs to deal with customs brexit.I would wish for the return policy to be more customer friendly and that there was more openness about the price of returning an item too small/big. Personally I often fall between small and medium meaning that returns to me is a key selling point. I don’t want to return items for fun, but often end up not buying an item if the return policy isn’t offering a fair solution for size matters
Well I received a faulty product spoke to someone online and said they will send a new one out and to dispose or keep the existing product which I have gave to a charity. This was also a gift for someone which is not going to arrive on time .I have not recieved any confirmation or email regarding this and waiting for Kitbag to get back to me. This is my first ever time ordering from here and I receive this service …
Honestly the worst service I have ever received from any company. Have never left a review but do not want anyone to go through what I did. Original order took weeks. Arrived wrong. They wanted me to pay and sort out the returns for their mistake. Was told the replacement would take weeks so asked for a refund. They eventually sent me a replacement I didn’t want. I had to return both items to get a refund. They still didn’t send me the refund they said they would. Weeks later I asked where my refund was and they finally actioned it. Every step of the process they said there had been a mistake or error on their part but every one cost me time and effort. They got every part of the process wrong. I was not compensated in any way for their series of errors. A terrible shopping experience.
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We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.
A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.
We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
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