Review Time
Ordered a Chelsea kit for my son and a Tottenham kit arrived. Still not been issued a refund. I’m being asked to run around and print off a label and then drop it off to a courier and then I could get refunded potentially 21 business days later. Told them I’m not wasting more time and money rectifying their mistake but they can come and collect it the same way they dropped it off. Incompetent staff in the warehouse and shockingly bad customer service.
Genuinely great website to get your football shirts from, I’ve been purchasing my football kits from kitbag for 4 years now and it is always quality.I did however have an incident recently where I bought the new Liverpool home kit with Wirtz on the back and after a couple washes the name started to peel and I didn’t even notice at first but the W & I in Wirtz was wonky and off centre. I contacted them and they gave me a full refund, (shoutout Jordan) super quick communication couldn’t rate them higher.Its funny because I never write reviews but I have had such a positive experience with them over the years and the one time I received a shirt that wasn’t quality they fully sorted me out, definitely shop here if you want to purchase top quality kits
Left a review the other day about the trouble getting a refund from these. Finally got a reply about it and it was bare face lies. Requested me to close PayPal case against them last Wednesday as they said they could not send refund while open. I did this and confirmed in email to them that this was done. Within minutes I recieved 2 emails confirming refund which never arrivedI received this email resulting from that review - Unfortunately, when there is an open dispute with PayPal regarding payment for an order, a refund is not possible. This is always the case with disputes, and in most cases, closing the dispute solves the problem. I replied to the email telling them that the case had been closed since Wednesday and they had even sent the refund emails yet no reply or have they sent the PayPal transaction ID that I requested from them.Replied twice since that email and nothing, I also included the email from PayPal telling me that they could refund while a case is open as that would automatically close the case see belowPlease know that the seller will always have an option to issue a refund against the transaction through the dispute itself, while it is active.However, some seller will try to get the case cancelled, in order to avoid refunding the payment, because once the case is cancelled by the buyer, it can not be reopened.In this case, I would suggest you to file a case with small claims court against the seller, in order to get the remaining funds refunded. KITBAG when You read this review looks back at the history before replying with more bullshit. As stated in last email if this is not sorted this week I will take PayPals advice and take it to a small claims court. If you have sent the refund then the transaction ID will not be hard to provide
Kitbag is deliberately cheating the customers by providing false process timeframe before and after check out. I placed an order on Friday Sep 12th with shirt customization. For non-customized shirt, the website said ship within 1 business day. Customized said ship within 4 business day. But after the payment went through, the confirmation changed to promise ship Monday Sep 22nd. If you cannot process the request within your promised days, don't cheat the customers. This is not acceptable.
I ordered 2 tops.One was sent via track and trace return. The other was rejected at the post office due to custom charges. Contacted the company and no response. So contacted PayPal who will investigate.PayPal still won’t acknowledged they have received the returns and refund me .Order Number:193-7196-4318
I ordered a football jersey shirt and short for my 9 year old for his birthday gift. I even paid £21 for express shipping. The order was made on Aug 19. I received the shirt late on Aug 26th which was ok and just within the birthday. But the shorts was estimated to be delivered by 1st September which was itself late for the birthday but I still had to accept it. And the shorts have still not been delivered. I have received 2 similar emails stating that the delivery has been delayed with no reason or explanation or any ETA on delivery. I have chatted with their customer support and they also dont know anything. If you go to the website, it shows as In Stock but still there is no delivery after more than 2 weeks. This is totally unacceptable.
Ordered 29th July for delivery 1st August. Despite item showing as 'in stock' on website they have failed to process this order and lied frequently about when it will ship without any explanation as to why or what the problem is. I will never order anything from this shower again!
I ordered a football kit for my son's birthday with shirt printing customisation. This was done weeks in advance. A couple of days out and I hadn't received the item despite assurances it would arrive before his birthday.I had to chase them to find out what was going on as nobody bothered telling me. After multiple calls they eventually admitted there had been a delay and I wouldn't receive my order before my son's birthday. No real explanation as to why other than blaming it on "the warehouse".Told me they would do better next time. There won't be a next time and I advise everyone to avoid this company.
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We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.
A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.
We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
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