Review Time
I had to change the delivery address and it is a nightmare. I tried immediately to cancel the order when I noticed the error in the card address but it was already not possible. Website giving errors. I tried to contact the customer service but it took some days for them to answer me and the delivery went to wrong place, they said they corrected the address but no, they didn’t. Then the parcel was returned to them and I asked to cancel the order because it did not arrived. They said they cancelled it and wound return my money but again, it seems nothing worked out. I still don’t have my money back neither the goods and I have to buy somewhere elsel
Absolutely unacceptable experience with KoRo! I received a package with broken glass jars leaking everywhere – a serious safety hazard, especially with a toddler in the house. To make matters worse, one of the products was EXPIRED, and another had no expiration date at all.When I contacted customer service, they asked for photos but seemed to ignore the fact that keeping broken glass jars at home is dangerous and unreasonable. There was zero accountability, and their complaint process feels more like a tactic to delay or deny refunds.It’s clear KoRo has no proper quality control and is happy to ship expired and damaged goods. If you value your health, your money, and basic hygiene—STAY AWAY. This company feels like a scam, hiding behind a “clean” brand image while delivering rotten service and unsafe products.
One star because you can't leave 0. I wish I could share the image of what I received. A box full of broken tins with rotten bean liquid everywhere. I sent them a photo of this (where you can see at least 12 tins completely covered in rot). They refunded 1 x tin :(Super poorly packed - that's unfortunate. But the customer service dealt with this matter even worse.
It is easy to order products from Koro, ordering is very easy. The products are of excelent quality, I strongly recoomend the peanut butter, and the dry mango. No extra flavors, no extra chemicals, no extra nothing. Just pure ingredients, and that is just perfect.
Es wurde eine neue Reklamation angelegt:Bestellung: 15427961Kunde: Christian Verkaufskanal: KoRo FranceRücksendung: 1664894Folgende Artikel:Artikel: 2x Choucroute bio 500 gGrund: Produit manquantKommentar: 2nd time I claim about a missing product due to the very bad quality of your carton box that is unable to withstand the weight of the contents.You boast a lot on your expertise, green concern and blablabla but you are unable to accept critics and remedy foul situations you generate.Why is it that your phone contact is a phone number in the Netherlands ?Thank you for your attention and solve this issue.
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KoRo - Bestelle deine liebsten haltbaren Lebensmittel wie Superfoods, Trockenfrüchte, Nüsse, Samen, Mehle und mehr in Großpackungen.
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