Review Time
I wish I had read the approximately 75 negative reviews this year already (2023) for La Z boy BEFORE we purchased a high end recliner from them! The quality of their leather is abysmal, they claim that it's not a manufacturer's defect! Baloney! Judging from the reviews, customer satisfaction is at the very bottom of their priorities! Awful, awful is all I can say. if this review prevents even one person from getting duped into buying anything from this crap of a company I'll feel great. STAY AWAY, STAY AWAY!
I purchased a recliner in June, delivered to my home July 6. The recliner is a Talladega leather recliner (nice), I bought it off the floor because I wanted it in my house asap. The frame broke after 45 days and there was also discoloration of the leather fabric on the arms (something that should not happen on a chair that is less than 45 days old) , It took Lazy Boy until Sept. 21st to pick up my chair for repair. The frame has been repaired, but the fabric is on backorder and they do not have a clue as to when fabric will be available, meanwhile my chair just sits in the repair shop and not in my home. NObody can help get this chair repaired or replaced. I will never purchase anything from LazyBoy again. The repair shop personal have been great, Customer service has been terrible. I am very dissappointed in there lack of concern to make a customer happy.
About a year ago, we made the purchase of a sectional sofa from La-Z-Boy Furniture. Regrettably, after seven months of use, we began to notice severe sagging in some sections to the point where it felt like sitting on the floor. This situation starkly contradicts La-Z-Boy's claims of product quality and their commitment to supporting their products.Over the last five months, we've been engaged in communication with both La-Z-Boy and their external service provider, Zucora, with the aim of getting the sagging cushions replaced. We were disheartened to hear that they considered this sagging as normal wear and tear, and they insisted that we would have to bear additional costs for replacement. However, during a technician's visit to inspect the sectional, he verbally acknowledged that the sagging was not normal. Astonishingly, the written report contradicted his verbal assessment. This entire experience has left us thoroughly dissatisfied, and we've decided not to consider future purchases from La-Z-Boy due to their unsatisfactory service and subpar product quality. This decision is especially disheartening considering the substantial amount of money we invested in these sectionals.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more
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