Review Time
Lay Z Boy quality? um no, not so much...Within 1 year of owning our sofa the imitation leather delaminated to the point where it looks like it is 40 plus years old. This is in a household of two 50+ adults. After phoning the customer care line we were told we "should have bought the extended warranty"as if that would have stopped the delamination. The customer care representative was rude and told us we would have to pay to have someone come out and they wouldn't do anything even if they did. Therefore why buy Lay Z Boy? I really don't know, but never again. I wish I could upload the pictures.
We bought 3 recliners which included one for our father. The delivery men blocked the retirement home driveway and were threatening to us when we asked them to move the truck. Then when our two recliners were delivered there was no email or call they showed at up at 8am and my wife is in chemotherapy. Again just wanted to unload and leave. No masks and no Service. Go local - they appreciate your business more and can be held accountable instead of a call centre from nowhere. Very unhappy.
Poor back up service - purchased a Lay Z Boy 2 seat settee 2 years ago - a dark stain appeared on the back. Lay Z Boy UK won't deal directly - any problems have to go through the dealer the item was purchased from, who were less than helpful! Will never buy Lay Z Boy furniture again
Not what they used to be at all. Ordered 2 Lennon leather power rocking chairs on 4/28/24 which took 3 months to get but or delayed delivery until 8/14 after we got back from a cruise. The chairs were looked horrible - wrinkled leather on sides, loose in leg lift, stuffing not even leg lift and backs and stitching was off by over an inch on once of the backs. Noted this to the delivery people who took picture and said they would schedule a tech who came out the next week. He noted that they need to go back to the shop for "repair". they picked them up two weeks later and that was the last we seen of them until 10/16. This was after a couple of visits and numerous phone calls to the store. Never got a call from anyone during this time. Not much change to the chairs, still not what expected for $5700. Went back to the store on on 10/24 after we were told they would deliver them and order necessary parts to make them wright. There were still sitting there and no parts were ordered.We demanded our money back but gave us the run around again and told us we needed to go thru National Care service. After getting the run around there for 3 weeks with promises to investigate with store and no call backs and speaking with 4 different people we contacted Chase credit and file a fraudulent claim. We are in the process of getting our money back. We will NEVER do business with store or any Lazy Boy store. Their products are very poor (made in China now) and service response sucks! The sales people talk a good story but zero results. Buy somewhere else.
I would leave no stars if that was an option. 5k on a sectional that has never been in working order. We have had it fixed once and had to pay the people for pick up and delivery. Now the labor warranty is up. The metal in the recliners bends like it was made Ina jello factory. I've literally never seen such horribly made furniture. I only bought it after buying 2 other brands, because my parent had a set that was close to 20 years old and was in great condition. Never again. And I pray people read reviews before wasting their money..
After 3 months the leather started flaking off the headrest. Tried to get it covered they warranty and was told that the warranty doesn't cover premature wear. I escalated my commitment up to the next level of management to get the same response. Worse experience with furniture I have ever had. I will not but La Z boy again , they refuse to stand behind those own product.
I called lazy boy to purchase a new remote for my reclining chair. The current remote no longer works even after putting in new batteries. I was sent an email with a link to a form that I need to complete. I’m 72 years old and I can’t remember when I bought the chair and then I watched a video of how to get to the ACK number they need. I would have to flip the chair on its side to get to that number. There is no way I could do that so I called them back again and again was told that they would send me an email with a link blah blah blah. So then I explain my issue and they offered to put me straight through to the service dept but they were asking the same questions that were on the email. I can’t deal with this company anymore. I AM DONE!!!!
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more
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