Review Time
My husband and I (in our 70's) purchased a power recliner love seat with cup holder in the center. We purchased the protection plan after being told defects would be covered within the 5 years. Since that time, I have put in two requests for squeaking and a broken part whenever you recline. Most recently, I put in another request because when I sit on the seat, my butt hits the wooden framing. I was denied on all 3 requests saying none of them were covered. My advice...RUN, fast away from this company. RUN RUN RUN
I purchased a recliner several years ago, and was initially very pleased. I paid for the warranty and fabric/leather protection. About a year into the purchase, the head rest started to fade and completely lose its color. This was soon followed by the rest of the arm rests and seating area. I contacted Lazy-boy and was told the warranty did not cover the leather and essentially SOL. I protested, appealed and got no where.Curiously I started reading reviews and found I was not the only victim of the company’s poor quality and business practices. When I contacted the company again, they completely blocked all means to contact them, including unanswered mail.Run away from Lazy-Boy. They are terrible.
I needed a chair that I could be comfortable in as I have nerve neuropathy in both legs. I tried several chairs in the store and picked one in the store that I felt would work. I asked if they had one like it with blue fabric and they said they did in warehouse. I decided ok. When it was delivered it was not the same in looks or comfort. No chair bottom padding, with some back padding plus the chair was much smaller. When I tried it, it did not feel comfortable at al and my legs hung out from the chair. I asked to take it back and either get my money back or get the one in the store. The sales person in that store was going to be gone the next day so he asked me to call his boss, Pat, to see if I could bring it back and exchange. This man was so rude he started yelling and screaming and said I could not bring the chair back. He was so rude and obnoxious. Not like a manager I ever saw. I left that store and decided to take the loss, Unfortunately, I paid for it in full earlier and could not exchange. It was so awful there I would never shop there again and I have reported it to BBB which I don't know if they even talked with them. I have not heard anything and they have won out by giving me an inferior chair which I hate. They said if they didn't approve an exchange I could not get my money back anyway but they would give me a credit. After the exchange with Pat, I didn't want to ever deal there again.
Very bad quality and customer support on a nearly 4k recliner i bought due to back and knee pain i have. It was a health purchase. I was told to not use its features to avoid 'breaking it'. lzbdecor (company that sells lazyboys in canada) also repeatedly told me that these breakges are "normal" and i should be ok with getting it fixed every 2-3 months because they get these requests on their recliners all the time. Buyer beware!I bought the decked out Finley leather recliner wiht swivel base from them on Sept 18, 2023 for $3,841. First break down was 1 month after purchase on Nov 20th (a month after) the chair broke where lifting the leg rest would make it lean forward. They took nearly a month to come to fix it where i couldn't use this chair.Then the same issue happened on Jan 16 2024, and they came to fix it on Feb 14 (another month of wait with broken stuff). This time the technician that came to tell me that i shouldn't lean it back all the way (defective product).I started using it without leaning it back fully and lo and behold, it broke same way again on Oct 1 2024, now they are saying i'm outside of 1 year warranty and they can't fix it.Another issue with them is the support people they have are not professional at all and very dismissive and they see this as a regular thing that happens. I was explained by Stan who didn't want to "go back and forth on this" that they hear this from a lot of people that purchases their lazyboys and that these breakages are normal. Very unhappy with lzbdecor (company that sells lazyboy chairs) and especially their support for customers who had to spend a small fortune for physical health.
I bought this Joshua rocker recliner on August 1st at Rooms to Go. The longer I sit in it the less comfortable it is for me. I know that after this much time there is little or nothing I can do at this point, but I am writing this to let you know what doesn't work on the La-Z-Boy chairs.* The foam cushion in the seat wears my butt out after a short period of time. It makes my back ache.* It is very noisy in its operation up and down, and has too many settings clicking in and out.* I do not like that the back tilts back so easily with no way to control it.* The worst part about the chair is that it does not drop and go back, it raises me up when it goes back making me feel like I am on a gurney or a slab. It is not at all comfortable when laid all the way back. And the foot lock keeping me trapped in the chair until I use the handle to get down.* I really miss my old chair that I could make go up and down simply by using my arms or legs. * They have made this chair way too complicated and in doing so sacrificed the comfort.I realize that I am stuck with this chair, and I will make the most of the situation. I put a quilted pad on the seat to make it sit better. I just wanted to let you know that This produce is not comfortable as it should be for the great amount of money I paid to get it.
I bought a sofa 4 years ago & here are my problems:1. The leather facing is fine. However, the vinyl on the sides of the leather back cushions have craed & solit in about 10 places.2. The padding in the lumbar area of the seats have virtually collapsed. While the seats have motorized lumbar adjustments, that only causes an uncomfortable bump in my lower back w/o the cushioning of padding. Other high end furniture makers design their products to have easy access to seating backs, Lazyboy does not. It would cost $200 per seat back to have a pro come in, open the leather to fabric seams, re-stuff with filling & stitch it back together. ASo after only 4 years I'm dumping this way over priced, poorly designed with inferior covering material sofa & getting one from one of the top 5 rated sofa makers for 60% of what I wasted on Lazyboy sofa.P.S. I wrote this safe comment on Lazyboy website. They said they would send me an email confirmation before they posted it on their website. Of course they never sent the confirmation. I'm sure it was intentional as they had to intention of posting truthful negative comments on their website.
I spent over $5000 on a lazy boy reclining love seat at thr Lazyboy in Centennial Colorado.95% of the fabric choices are special orders and that is where lazyboy really has a chance to screw their customer.We ordered one in a green with gold flecks fabric. When it arrived and we were able to look at it in the light after it was unpacked and the delivery driver had left we saw that it was blue with cream colored flecks. This did not go with any of our other furniture.We immediately called the lazy boy store. The sales person that answered had one question- did you refuse delivery? I said no we hadn’t seen it in the light by then. Her response was “too bad, you are now its proud owner!”We were hoping to be able to exchange it for a leather version which would have been $1000 more(another lazyboy con is though a price tag may be on a leather sofa,chair,etc. that is not the price for it in leather, it is for the cheapest fabric.The next day I spoke with the sales person we dealt with originally. She was going to call me back in a couple of hours after speaking with the “manager”. Two days later when I finally gave up and called her she said sorry he won’t agree to anything.I filed a BBB complaint. 3 weeks later BBB said they were closing it since Lazyboy never repliedI would recommend to anyone considering lazy boy furniture to shop elsewhere, whoever you deal with other than them has to be more customer satisfaction oriented.If you must shop at Lazyboy read the contract thoroughly. The terms and conditions for returns, exchanges and refunds are 180 degrees different than what their website lists.
I purchased a rocker recliner. Within days iof it being delivered the back cushion of the chair became loose and wrinkled like the material had stretched or hadn't been pulled tight. The cording around the bottom cushion was totally not right. One one side the cording was up on top of the cushion and down below the top on the other. I contacted Lazy-boy and got no satisfaction. They say the chair is how it should be. Take my advice and buy elsewhere.
I purchased a $7000.00 Lazy-Boy Chase 7-piece powered leather sofa with cup holder in 2017 from a Lazy-Boy store in Phoenix AZ. In addition, I purchased a matching recliner for $1500 in 2019. The sofa leather is peeling at the seam between the sections. This is supposed to be Ginuwine leather. The cushion started to sag with-in two years. We have no kids it just my wife and me. To make thing worse, the sofa is not peeling on the area being used, it between the sectional on area that not being touched. This should not be happening on a sofa of this value that supposed to be ginuwine leather. I would not waste this type on money on a lazy-boy furniture again.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more
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