Review Time
I invested $9000 in a two-piece recliner, and after just a week, I realized how cheaply made they were. When I contacted the company for assistance, they essentially told me to go away and offered no options for returning the product. I highly recommend avoiding purchases from this seller!
The recliner I received was difficult to operate, and when I reported the issue, I was told a repair person would come. However, after the repair attempt, I was informed that it couldn't be fixed. Since then, the store has ignored my requests for help. This has been very frustrating, especially since I am still making payments for a defective product.
I am writing this from a place of pain and disappointment. I sought a supportive recliner for my recovery after surgery, but the chair failed to provide support and became a hazard. Despite the initial positive interaction with staff, the product itself has caused significant issues. I regret trusting this company and urge others to look elsewhere for safe furniture.
The review is specifically related to a power rocker recliner with lumbar support bought at the Midlothian VA store on Nov 9, 2024. The chair broke on Sep 18th. After numerous calls and a visit to the store, no service has been provided. I bought the chair for 3 separate health reasons, cervical fusion, lumbar discectomy and Total Knee Replacement. This chair only last 10 months. No one at La-z-Boy has repaired the chair, no have they provided an exchange. Their customer service after sales is pathetic, as there is none. My chair broke on Sep 18 2025 and I informed that day. The soonest they can repair the chair by a contracted company is October 29th. This is totally unacceptable! Over a month to repair a chair I need for health reasons. DON’T shop at La-z-Boy. Their products are junk and they have an inadequate process for repair and will not offer an exchange for a chair still within the 1 year warranty.
The recliner we bought was advertised as designed for tall people. My husband is 5'11" and it is too short. It is also uncomfortable. I called to get it replaced. After 3 days, you can't return it. To return it would cost $99 restocking fee, plus 1/3 of the purchase price, at least.
Wasted my money on a Lazy boy in 2023/FEB/19 purchased 2 top of the line leather recliners total bill over $7,700.00 including a $519.98 for a 7 year warranty in less than 3 years the foam construction on the back of the chair gone totally flat, like a hole I have to put a pillow behind my back for support to sit in it, drove back to the store Sep/2025 the manager told me I have bought a warranty and i should contact Zucora.com fill out a form on line which i did only to get an email back rejecting my claim as it is not accidental, apparently my $519.98 warranty only covers accidental spills/stains or accidental cut/tare. in short it is a joke Lazy boy send us to Zucora.com they refuse to cover manufacturing defects
Terrible product and customer service. Bought two recliners, waited almost 3 months for them, only to have the fabric start to completely falling apart at exactly one year. I called Brian, the sales rep, multiple times and was told he would ‘take care of it’, it’s now been 3 months later and the issue has not been resolved. I paid over $2000 for both plus an astronomical delivery fee.Had I read the horrible reviews first I would have never wasted my time or money.They are very eager to sell you products, but if you have an issue, they seem to disappear.The recliners are overpriced pure junk!!!!!@lazyboy 👎👎
I've been bying Lazyboy furniture for 50+ years. Maybe no more!Spent $5000 on an Ava all electric loveseat. When it arrived we noticed the furniture wasn't not the same as the floor model at the store. The padding was much less making it painful to sit in for both myself and my wife. We stopped by the store and called trying to get the Manager Laura Nave at the Kennesaw Georgia store to contact us and resolve the matter. So far no response. Based on our experience...SHOP SOMEWHERE ELSE
Purchased a Trouper rocker recliner in August 2025. First time reclining and then releasing the recliner there is a loud bang from the springs being released. I just thought that maybe I didn’t know how to move the lever. Called service in early October and explained the “bang”. Got a video call and the “ tech”, explained it was normal, might minimize with use, blamed it being on partial hard wood floor. Well after that, with several guests to my house remarking how loud the bang was, I called service again and said that I wanted a service person to physically see the chair, hear the sound. Finally on November 6 a tech came out, first thing he said when I demonstrated the chair noise, “that’s the La-z-boy bang”. He took pictures of the workings of the chair, sprayed some type of lubricant, and stated that over time the spring would relax some and sound should become minimal. He even took a video with sound to send off to La-z-boy to let them determine if this requires a replacement or whatever. He stated I should hear from them within 5 days. Of course this “bang” is very prominent and guests continue to remark about how loud it is. I explain what I’ve been going thru and encourage them if they are in the market for a rocker recliner to look elsewhere, unless of course they like paying top dollar for a chair that is so loud it can be heard upstairs in a colonial. Still waiting for corporate decision, but I’m not very optimistic on anything in my favor. As a side note I have a La-z-boy rocking recliner in my basement that is at least 35 years old, and it does not, nor has it ever produced such a loud bang.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more
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