Review Time
Do not buy a Lazy Boy it was one of the worst experiences in my 55 years of living. Custom Couch and Recliner totaling over 7,000 dollars and the delivery driver refused to deliver it swearing at me in front of my neighbors NEVER AGAIN. Please run from this Company.
We purchased several La-Z-Boy leather recliners and a matching sofa in 2018, expecting long-term durability based on the brand’s reputation and price point.In 2024, the side panels on every piece began to deteriorate and peel badly. The damage occurred in low-wear areas and appears to be material failure rather than normal wear and tear. Because we were travelling extensively at the time, we did not immediately file a warranty claim.When we contacted La-Z-Boy in early 2025, we were told the furniture was just a couple of months out of warranty and that nothing could be done—no repair options, no goodwill accommodation, no support.As a result, we are now replacing all of this furniture and taking it to the dump, which is extremely disappointing given its age and cost.What makes this especially frustrating is that we have very similar leather recliner furniture in our basement, purchased over 25 years ago from a different manufacturer. That furniture has endured kids, friends, and decades of daily use—and is still in excellent condition today.For a brand positioned as premium, we expected far better longevity and customer support. Unfortunately, our experience suggests that La-Z-Boy’s materials and durability no longer match their reputation, and we would not purchase from them again.
The electric rocking recliner started squeaking. It is a very annoying squeak. Every little movement makes it squeak. The service man replaced several components and described ways and type of lubricant to use to avoid the squeak. About 2 weeks after he left it started again. Nothing helps. Plus the seat and back are out of alignment and uncomfortable. A very disappointing product for the cost. Needless to say it has been moved to another room where it is seldom used.
We bought 2 sofas from Lazy boy in Roseville with in 2 weeks the foam starting deteriorating The service man came out a few weeks later. He fixed the motors on the reclining part of the sofas He noticed the sagging of the seats and foot rest he told us the company which is not La-Z-Boy would replace the foam if I contacted them I had a year. It only deteriorated more. We paid over $6,000,00 for them we informed Lazy Boy they said they could do nothing the company that does the repairs would replace the foam free material and labor. We had to pay for the man to come out. They were to send new foam for 4 cushions only sent 2 this has been going on to long and now I was told the other cushion and leg rest parts was ordered but can’t give us a date we need to wait until they are here and then they will give me a date to come out. We went to Lazy Boy for quality. They have had several complaints on their foam. We were never told we could upgrade to a memory foam and now they won’t replace it with a better foam. The quality is just not there. We will never buy anything from them. I hope you don’t get the same round around as we have
Although I have already written a review stating my sofa is the most dreadful uncomfortable heap of rocks I’ve ever been stupid enough to buy, id like to add that I’m still fuming that the company couldn’t care less. 2years in, and I’m putting up with it as I don’t have money to burn to replace the pile of crap I already have. It’s the worstt Sh1T3 thing I’ve ever bought and I’ve spent 2 years regretting it. I’ve put up with it because I don’t have another £3k to buy something else. This company should be ashamed. 😡Please DO NOT BUY FROM THIS COMPANY.
Bought two leather recliners two years ago. purchased the additional warranty. With VERY limited use, the footrest foam totally deflated. Foam its not covered on their 10 year warranty. Knowing how rarely these recliners were used - will NEVER purchase anything from LazBoy again!
Bought 3 seater electric recliner and chair at a cost of £4500 .It was eventually delivered after 3 dates it was delivered end of October 2023 . It was to be our last suite as i was told it will last forever this was bought at SCS Darlington .we are foster carers and recieved an emergency placement on November 1st little girl 2 . So we covered the furniture up and kept away from it .little girl has just left in December 2024 so we thought yeah we can finally take the covers off and have use of it .At the store the salesman showed us this suite www sat on it lovely soft leather and very comfortable he told us this was the Roles Royce of sofa and chairs and with the cost being Roles Royce money what was their not to like . Now a year and month later all the covers off it is the most uncomfortable thing I’ve ever sat on no soft leather only stretched leather that is so tight it’s rock hard both myself and husband cannot sit on it for long so no watching movies on the sofa for us it is more comfortable to sit on a cushion on the floor that’s how bad it is .
Purchased 2 recliners in February 2023 and both recliners were a waste of too much money. The electric recliners continually stop working and we have to unplug everything and replug to get them going again. They are extremely noisy when moving in them or reclining them. The seats and the back cushions have already lost their firmness. Worst furniture I have ever purchased. By looking at all the low ratings and complaints I would never buy from Lazyboy.
Purchased a whole new living room suit with couch, Xtra large recliner and two regular recliners. Dowels broke on the Big Boy recliner and of course that is not covered. I am disgusted with how much money we just spent on Lazy boy furniture! Never again. I really thought with the name and the 10 year warranty it was worth it..........
A little over six months ago we spent over $5000 for a dual reclining leather sofa from La-Z-Boy. The finish on the leather is degrading per La-Z-Boy customer service. I was told it was our body oil that was damaging the leather. How do you sit on a sofa without your body touching it?! We did not follow the care of the leather we needed to wash the leather with distilled water, ivory soap work to in a lather and wiped off with a white cotton cloth note 3 times a week to avoid this damage. Who washes their sofa three times a week? I don’t wanna be a slave to a piece of furniture do you?
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more
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