Review Time
I ordered sweatpants on a Saturday evening, they arrived Thursday morning. The quality is as you'd expect from Lacoste, I own a few of their items of clothing which have lasted me years. I think the quality of their footwear has declined over the years but the clothing is well made. Their website is a little buggy and I wasn't initially sent an order confirmation email. So I phoned their customer service line and they were very helpful, thank you to Tierney for forwarding this to me. No problem with DPD.
Ordered a pair of trainers, DPD delivered to wrong address, Lacoste won't refund as DPD say its delivered in geo location. Haven't received something I paid for and they won't give me my money back, never again!!!! Please do not order from these!!!!!!
Terrible customer service. Ordered a shirt. Lacoste website order status shows as shipped with a FedEx number. FedEx website shows “waiting to receive package.” Status has been like that for 10 days. Called Lacoste customer service and they said I have to wait two weeks then they can initiate a missing package request with FedEx which can take a month. Lacoste already charged my credit card, they would not send me a new shirt or refund the credit card. I had to call Amex and dispute the charge. Never buying from Lacoste again. Terrible policy for missing packages that results in poor customer experience. Their VP of customer service needs to be fired and replaced with someone that understands CX.
On June 27, 2024, I purchased several items, including a pair of women's sport sweatpants, from New York Lacoste. Upon inspecting the item at home, I discovered that the sweatpants were torn. I sent the receipt from my purchase and photos showing the damage to UK Customer Service since returning to the US store is not feasible as I reside in the UK. Online customer service advised me that I must return my item to one of the UK stores. It will be analyzed by the in-store team and may need to be forwarded to the Quality department for further inspection.I explained my situation, mentioning that I live in Chepstow, Wales, making it quite difficult for me to visit the relevant shops in person. The nearest store is nearly 100 miles away from my home. Despite sending clear photos showing the defects, I suggested sending the product to the store by post, but this was not accepted. I was told I must visit the store in person because the item might not be eligible for a return?! The customer service representative I spoke with was very rude and did not consider any of my requests for resolution.I trusted the Lacoste brand when purchasing this product and did not think to inspect it thoroughly for defects. When I noticed the tear at home, I thought it would be easily resolved given the brand's reputation. However, even returning an item to a local supermarket is less problematic than this experience.Please assist me in resolving this issue.
Disappointed with Lacoste's customer service. Bought shoes that quickly developed a torn sole - clear manufacturing defect. Despite providing evidence over 2 weeks, Lacoste dismissed it as "normal wear and tear" without proper explanation.FYI: Torn soles aren't normal wear! It's a product defect.Lacoste refused refund, ignoring consumer rights. Beware before purchasing - their "customer satisfaction" doesn't seem to extend to addressing legitimate product issues.Will pursue this further. Advice welcome from anyone who's dealt with similar situations. #LacosteQualityIssues #ConsumerRights
One week after placing my order I hadn't received any updates, as far as I could tell my order had not shipped at all. I reached out to customer support for an update and received no response from them. What's more frustrating is I paid $20 for express shipping and still over a week later no info, no update, no response. It's a complete mystery. For what is supposed to be a premium brand, I'm extremely disappointed. Almost every place I order from ships out within 2-3 days and that's when shipping is free. Over a week with nothing after paying for express is ridiculous.
Location: 49 Rue d'Antibes, 06400 Cannes, France. I have bought a sunglasses and asked to adjust them because it was falling. To be honest, this is the first time I have encountered such an attitude towards a client in the Lacost chain. This manager behaves in the most unprofessional and disrespectful manner towards clients, deceives, waves his arms, drives them out of the store and pretends that he does not speak English. I ask the Lacost administration to take action against him. Thanks in advance.
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