lacoste.com

1.4
1.4 Based on 61 reviews

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Average Rating

1.4

/
5

61 Reviews

5 Star
5%
4 Star
2%
3 Star
3%
2 Star
10%
1 Star
81%

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Iván Cabrera
Chose delivery wisely

Don’t chose standard uk delivery if u want your delivery quickly, took 5 days!

3
Date of experience: Jun 17, 2024
Perry Johnson
Still didn't get my money back - Worst Experience Ever

Bring the shoes to the Lacoste store 12 of June for refund. They told me that they can't make a refund in store and they will need shiped the shoes to the warehouse. 20 of June the shoes was at their warehouse and I call them to confirm this. Already passed 2 weeks. They even not start initiate a refund to my card. Didn't get from them any emails. Lacoste, how long I should wait to get my money back? Worst experience ever. Fully dissapointed. Will never buy again. Refund my money asap.

1
Date of experience: Jun 11, 2024
damsam91
Incompetent customer service!

I talked to a customer service agent, explained that I received my product(handbag) without tag attached to it so I wanted to return it. she said over and over again, that it can be accepted and there won't be any refund because it doesn't have tag. it's the reason why I wanted to return it in the first place! because I'm not sure if it's brand new or showcase item since it doesn't have the tag.so no help whatsoever!

1
Date of experience: Jun 10, 2024
Ælfweard
Polo shirts are a discrase

Polo shirts are a discrase. I wear lacoste polo maybe for 20 years. So i bought 4 new polo a month ago and all polo loose there shape or have shrunken so much that i cant wear them. A waste of over 400 euro. Will never buy this brand ever again. Overpriced chaap product.

1
Date of experience: Jun 08, 2024
Darren
DO NOT USE LACOSTE SERVICES!

I wanted to send a birthday package for my nephew's birthday l, on May the 11th. Your service is a disaster.First of all the transaction was accepted by my bank and not taken from your on line shop, and all without sending me any mail in order to advise me.After the birthday I've reiterated the buying, transaction finally went OK, you told me that the gift would have been given May the 31st, but it didn't happen. And your tracking mode, now is saying: "we do not know the exact date of the delivery". This is totally unacceptable. I will never use your service and I will never buy anythong of Lacoste anymore Massimo MangiarottiVia Molino Palazzo 5147521CesenaItaly

1
Date of experience: Jun 01, 2024
Phillipps
MEN'S ULTRA-DRY MINI PRINT GOLF POLO…

MEN'S ULTRA-DRY MINI PRINT GOLF POLO deteriorated on the very first day from the car seat belt, leaving irreparable marks. Refund was refused due to clothing being worn.

1
Date of experience: May 11, 2024
Vanessa Scott
Online order with coupon

I have made an order with a 10% coupon code. They did not want to send me the product for a lower price, so they canceled the order. Now I can order again, but the code is not valid anymore.

1
Date of experience: Apr 24, 2024
Melody
I bought a navy polo yesterday and…

I bought a navy polo yesterday and tried to return it today. I was shocked and upset when staff told me that they do not refund purchases. I was not informed yesterday when I made the purchase and truly think I deserve a full refund due to the lack of information given to me upon purchase. Do better.

1
Date of experience: Apr 02, 2024
Fabienne Hughes
TERRIBLE QUALITY and refuse refund or replacement on FAULTY GOODS

I purchased a polo shirt on 26.11.23, and have worn it precisely twice. The stitching came away from the hem after just one wash. I emailed Lacoste, and sent a picture, and they replied with ‘Our quality team has checked the visuals and informs us that the problem encountered with your item is not covered by our guarantee conditions.’I am in shock how a £100 t shirt isn’t expected to last more than one wash.

1
Date of experience: Apr 01, 2024
Stevie Bell
Lacoste - rubbish …

I have been meaning to write a review about Lacoste for some time. I have been lucky enough to holiday in Orlando every 3-5 years a month or 5 weeks at a time. We always buy a couple of their T -shirts - As you all know the T-shirts are very expensive, I always tell my wife I will never buy one of theirs again. WHY they are expensive rubbish after a couple of washes, they start losing their colour, the collars go out of shape, in fact they are expensive tat - rubbish. No not waste your money

2
Date of experience: Mar 21, 2024

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