Review Time
Terrible terrible quality products. What is not made clear on website is that everything is shipped over from China despite having .co.uk in the website. They are a chinese company based in china hiding under a uk website. Customer service is existent and I am in the process of receiving a full refund for my items but only after threatening to call the bank and report them for fraud. Just avoid at all costs.
Brought a light from here over £80. The email address is .Co.ukbut guess what it's in China took 3 weeks to arrive, all in a box in parts you have to wire it together and put it all together yourself. The LED and the strip bits cut out and put under awful cheap plastic cover that moves so can't be replaced.you need an electrician for this. The company don't answer you when you say you want a return. Cheap Chinese rubbish don't be fooled like many others were Also trading u der Gleamlamp. No safety British kite mark prob a fire hazard.avoid
DO NOT TRUST THIS COMPANY. Never did get a return address and, just as I thought, my return deadline has passed. Despite giving them my e-mail address and order number each 6 times I never received the address needed to return my items. This is maddening to say the least. How do these businesses get away with this??
I wished to return the items and after several emails and an increase in refund, now 40%, I have received an address in China to return the items to. Having purchased the lights from what I believed to be a UK company and expected to be able to return them to a UK address should there be a problem. I'm less than impressed and will be more careful when making purchases online.
Shocking customer service, long waited delivery for poor quality light that is not even for use in our country. I need to return it and no one is getting back to me I have found the whole process upsetting and frustrating and a terrible ordeal. 🙏 can you contact me !!!
The descriptions and photos are not even close to what you get after a month of waiting. There's no idea that this isn't shipping from the US. Bulbs are not provided which is hidden and there's no ability to purchase them during checkout. Basically you get an overly priced lamp based on us prices that has non-us customer service like being able to easily return without having to pay $40 for a $500 order plus a restocking fee. They just hope that you won't return it based on the level of frustration. Do not buy anything from them unless you want to experience frustration and vague manipulative responses when you try to resolve your issue.
This has been an ordeal as a UK customer buying from a uk company and having to return to a country where postage is very expensive.As a company they provide a return procedure that is difficult and this is a real shame for such a lovely website. I am not in the habit of returning items and this has sadly not been the best experience as the easiest option has left me with 2 lights I do not need and out of pocket financially. They offered me 20% 40% 60% to keep the two items and my address to return was in China and the tracking was very expensive for the 2 lights. It was easier to take the 60% refund. Really not impressed as the lights looked cheapShop at John Lewis
Terrible quality, massively overpriced considering the 'dolls house' like quality of the lights when they finally arrived.The lamps I got were poor, these weren't expensive fittings, but the quality was like something my kids made in Yr7 design-tech classes. Nothing at all like what was advertised on their site. And they ship direct from China, how I missed this I don't know. But the website is designed to manipulate you into thinking it's a genuine local store. So returning them is problematic to say the least. You are effectively paying local prices, for really bottom of the barrel crap. Now, most lights for sale in UK are probably made in China, that's a sign of the times, but when you buy from a local store you will generally get better quality and at least know they can be returned quickly and efficiently for a refund. No such luck here.Very poor.
Worst experience ever. The customer service is like a robot that trying to convince you to keep the light. The light that cost 200+GBP was actually about 10 RMB (1 GBP) on Taobao. I am wondering if anyone ever successfully got the refund from the company. A total SCAM! Order LPUK15038
Bought a couple of ceiling lights late November. One Turned up on the 23rd December, other one nowhere to be seen. Despite the .co.uk website this is a direct from China operation, similar to Temu but for lights. Quality of the light that turned up way more like £4 rather than the £60 I paid. Now have to brave the returns process. Wish I’d read these reviews first!!UPDATE - other light came a couple of days later with bits hanging off. Offered 30% discount to avoid return. As others have said they have provided a China address for returns. The scam here is that they sell lights with virtually no value and make returns so expensive that it’s not worth sending back. Avoid them at all costs. UPDATE - They have agreed and paid a refund. Not surprisingly they didn’t want the product back as the cost of postage is more than the product, this supports my previous view that this is a scam. I was fortunate that there was some damage to the product. If there hadn’t been I would have had to keep them. Tried to make me destroy them but I refused as you are not required to do this in the UK.
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