Review Time
I'm giving this 2 stars in hopes that I get a response to the email I sent today. I ordered 3 pendant lights on December 19th; so far no information from the tracking, it looks like it's not actually shipped yet. I've sent 1 email to customer service, hopefully I'll hear something overnight. Has anyone been able to find a phone number?
They told me the item was shipped on 12/8 but when I go to click on the shipping link it doesn't exist. There's no record of the shipping 12 days later. I've tried emailing twice and received no reply. We put in the order on 12/2 and now 18 days later are nowhere near closer to getting these items. UPDATED - they list two different tracking numbers between the email and website, neither works. Order #4966. Updated 1/3/24: Order finally arrived today. We haven't installed the new lights yet, so will update once we do. I will say, they did finally respond to customer service emails only after I made this review.
My experience with this company gets worse with every encounter. Not only is the product NOT what the advertise, but The absolute worst customer service. In order to return something that is garbage you have to pay for shipping. No matter how many requests you make they continue to try to persuade you to keep it. Do NOT BUY ANYTHING FROM THIS COMPANY. Added to review following lampsmodern response: completely untrue. I DID deal with agents. More than once. You are lying if you are suggesting that you would handle it differently! if that is true, by all means refund my total cost; not just the 30% that you said was your max offer.
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