Review Time
On July 27 I got a notice that my order had shipped via fedex. The email included a tracking number. Its been more than a week, and there is no sign of the order. Moreover, the tracking number is wrong or doesn't exist. I got an error message when I tried to use it and when I called Fedex they said it wasn't even the right format. REALLY disappointing.
I am leaving a one star review because I can't give no stars. Here we have a company passing it self off as British selling quality products with a guaranteed returns policy. What we have in reality is an online company based god knows where selling cheap Chinese products with no customer service. They expect you the customer to pay for the return to China. This is a clear case of misselling and I will be reporting to the relevant authorities.
The product was terrible quality and was shipped from china. I do not trust the electrics. It was very unclear that it was coming from china. The no quibble refund amount is confusing. I want to return the item and obtain a refund but they are saying I now have to return to china at my expense! Avoid.
I am trying to contact through the chat bot but this clearly is not a functioning service. The phone line isn’t either. The website leads you to believe it’s a legitimate UK based company but sadly this is not the case. I tried to contact as soon as I’d placed my order as I wanted to change or indeed cancel it. Please can someone contact me and help me to cancel and claim a refund before the order is processed which it hasn’t been yet. Please contact me order - LPUK25311.Please just cancel and issue a refund and I can update my review as soon as I’ve heard about this.
I made an order for 4 lights, which were very expensive - for some reason they charge for a 'worry free purchase' which means you will get a refund should items arrive damaged. This should be the standard anyway, but given how much I paid for them, I figured paying extra was worth it.My items were shipped in different packages so 2 arrived fine and undamaged. The remaining 2 are completely broken, glass shattered etc.I've tried using their chat bot on their website. It tells you they're connecting you with someone, but no one ever connects.I've sent three emails since to chase up my refund/replacement and have had no response which is completely unacceptable.I will continue to chase until this is resolved but to save you peace of mind, I would avoid this company until they start to do right by their customers.UPDATE:I've sent three emails asking about my replacement/refund and no response. I write a review on here and they replied within a day.I find it odd that you say 'We’ve carefully checked our system but have not been able to locate any of your previous emails regarding this issue.' When in fact, I did get a reply the first time I raised this problem. The reply was received on 20th July. So I find it bizarre that you have 'carefully checked' your system and found absolutely no email regarding my issue when I have a paper trail.Furthermore, there is no way for me to send/attach a screenshot on here, so how exactly am I meant to provide this (again)? I've sent you screenshots via email on several occasions. I wait to hear from you.UPDATE:They replied confirming they will be sending a replacement however two items have been damaged, not one. They have not confirmed that they will be sending and replacing two lights. Of course as usual, I've emailed them to ask and no response yet so chased yet again.They also did not provide any tracking number so I cannot see if or when this will be delivered and track the status. This is ridiculous. If you are going to replace, please ensure they are well wrapped so nothing arrives broken and give me a tracking number.I will chase this up again if no response.UPDATE:I've now had a response that the two replacement lights will be sent. I've literally no idea when to expect this (I asked for a tracking number to make sure I can be home) but I've not got anything yet which is disappointing. I've also asked them to make super sure the items are well packaged so that the same thing doesn't happen again and find them damaged. Will wait and see and update my review once again.UPDATEThey've continued assuring me the replacement items are now shipped and on the way. I was told by yesterday there would be a tracking number(s) they would provide so I can make sure to be home. Still no communication. This is so poor customer service. I'm tired of chasing for something that I have paid a hefty amount of money for. I will be following up if nothing happens or they arrive damaged once again.FINAL UPDATE:Both replacement lights were delivered. One was undamaged, the other, two of the glasses were broken. Thankfully, there were some spares in the box so I was able to replace them myself. It's such a shame this whole process was stressful and arduous because they look beautiful when fixed but there were so many issues it eclipsed the whole experience. I will however, despite all that, say thank you to whomever gave me communication in the end. I am appreciative.
Be extremely careful when placing an order with this company. They have you of the mistaken belief that this is a UK based company when an actual fact it is a company that is trading outside of the British Isles. Products are being shipped from China and the O330 phone number ( supposedly ) make you believe that this is a UK company. For the benefits of doubt when you ring this number is It is an automated American lady that says all agents are busy and it does not lead you to an actual human being. I have purchased two lamps and have not received a tracking number or any estimated time of arrival. You are dealing with a Chinese company that portrays an image with all the whistle and bells on the website that looks extremely nice and makes you believe you are in good hands. I have had no response from this company whatsoever when requesting a refund and cancelling my order.
Appalling customer service. Took ages to arrive as clearly shipped from China. Arrived in dreadful condition. Numerous requests to cancel or return the item were dodged with offers of discounts. Now they want to charge me shipping to return an item that arrived in a seriously damaged box, but still haven't given me return instructions. Waste of time and money. Avoid them at all costs.
Really dissatisfied with the level of service. Been trying to get in touch with them for a delivery date but still no luck. Tried their live chat which is a waste of time. I needed them lights for next week. After reading the reviews, I wish I didnt order them as it probably wont come in time. Really angry and upset at the moment as I have spent £180
I ordered 3 lamps from LampsModern however after a couple weeks I received only 1 lamp from China. I raised a complaint over email and was told that the other 2 are on their way. A few weeks later I received the 2 lamps however they were not the same ones I ordered. I raised another complaint on email and was told to send photos of what I received. After doing all of that I was told they will send me out another 2 replacement lights. a few more weeks later I receive only 1 light... open the package to find a broken lamp. So I emailed them back again with photos of the broken light and asked why I only received one when I should be getting 2? they said they will rectify it. Since its been another 2 weeks and still nothing, they replied back to me saying that there has been a delay in customs? I've finally given up and requested a refund which they said they will do... and guess what? Another week later and still no refund. So I called them to find out whats going on and when I pushed for an update all of a sudden I get an email from PayPal with my refund is being processed.It feels like the company is run by a couple of inexperienced people who can't keep on top of their orders. The website shows nice products however it's all coming directly from China not from the UK. You may as well just order from Ali Express. 3 months wasted chasing 3 basic lamps.
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