Review Time
Most helpful staff on the telephone making ordering very easy. Great staff making the delivery, neat tidy and very efficient. They fully demonstrated the bed and made sure that I was familiar with the remote control. Having now had five nights sleep in the bed it is comfortable, easy to use an d all that I could wish for.All this makes up for our previous experience at the hands of Royal Mail which was the subject of our previous review last year, which we now regret.Having had a brilliant and most informative demonstration on Friday 30th May of a Turn bed we are now ready to order that on Monday.
Besides being the only company to put their prices online the experience I had with laybrook was excellent from start to finish ever person I spoke to or interacted with was polite ,knowledgeable and best of all seemed really keen to help.i would recommend them to anybody without hesitation.
I had a slight problem ordering on line so rang the Company, Laybrook, and spoke to Alex. He was extremely helpful and efficient and went over the order, discussing & explaining as required. I was kept informed about the delivery date and it arrived promptly. Lee and Davy both worked hard removing my old bed & bringing in, and building, the new. The operation of the bed was explained in detail and the whole operation was completed very speedily and again, efficiently. Thank you, Laybrook, for an excellent service throughout.
Excellent product (electric adjustable bed), excellent service despite intervening Easter shutdown and a bank holiday followed by roadworks starting on day of delivery! All Laybrook staff were friendly and courteous whether in person, by telephone or email. And of course the bed is comfortable and easy to operate. Thankyou Laybrook
From start to finish the service was 5 star we were helped through the ordering with ease and no presure to buy extras. My wife wanted a change of bed color and that was sorted. When we got our delivery date it was inconvenient a quick phone call sorted it out and only a weeks later the bed is here assembled and demonstrated. The fitters were 1st class and showed a great deal of care and consideration for our house on my experience with this company I would highly recommend them
Great service from order by phone to delivery and fitting of a new automatic bed for my father. Staff on the phone, delivery and fitting staff all professional, kind and helpful. They removed his old and broken automatic bed for us which was a great help.The bed is working well and Dad is happy with the comfort and with the way it helps him to get up and out each morning, meaning he can remain independent.
Absolutely superb from beginning to end - from purchasing the bed at the Naidex event at the NEC, to delivery and everything in between. The sales manager Stu, told us everything, there was nothing hidden and we were asked to provide photos of our stairs so the delivery men were prepared and they were also superb - cannot rate them highly enough, we will never buy another bed from anywhere else.
The service from Laybrook was excellent.The reason we have given four stars instead of five is because the delivery was not a good experience in fact we nearly gave them three stars because of this.Their delivery men’s attitude was one of in a hurry and couldn’t wait to get out. We had to advise them how to manoeuvre the beds into the room. Plus they never explained how to adjust the mattress underneath. It was by chance we phoned the shop and they explained it to us. Laybrook made a big thing about we must be available for the “engineer “. It was just grudgingly showing us how it went up and down which was obvious.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
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