Review Time
My dad needed an adjustable bed and he's already over the moon with it, amazing product and service from Laybrook. Having initially ordered a high end wooden one, I received a call within 24 hours to let me know it was on back order for 3-4 months, so we went for the the low end version instead as it was in stock. The difference was refunded immediately and within a week I was able to confirm the delivery/assembly slot. My mum and dad said the team were lovely, and were incredibly apologetic when they realised one of the fixing bolts was missing. It didn't affect the initial assembly and Dad was able to use it that night, they just advised not to move it until the bolt was sourced.I received another call that afternoon (also very apologetic) to confirm we'd be happy if someone came out at 7.30am the following day.The second team we're just as nice, fitted the final bolt with ease and both my mum and dad are delighted with the purchase.Can't fault the service from those in the office or those on the assembly. I'd highly recommend both the product and the company.
Initially enquired with another big brand that does home visits, Laybrook came up on a Google search and we're glad they did. Had a great response and conversation with Stuart who did everything he could to accommodate our requirements which was adjustable bed with massage mattress. Little did we know we "wanted a different headboard, in a different fabric and in a different colour 🙄 Stuart was ever obliging and finally after a month of too'ing and fro'ing, we paid a simple deposit. Straightforward price agreed, excellent price for an excellent product Vs competitor, overpriced with manager discount on the day from the other company and a further £1000 discount 2 weeks later. Laybrook had 1 simple price no tricks. Special order in around 28 days. Laybrook delivered on price, quality and design. Delivery and install on the day we were promised by 2 great guys who again, were polite, friendly and obliging. We love it! Thanks to you all. Trusted retailer.Can't comment on the 14 day mattress exchange yet, day 1 I had a great sleep 😴 😴 wife needs a softer mattress but this shouldn't be an issue.
I purchased a mobility bed from Laybrooks. Found them while looking online. They are the only company I found that show prices. Mobility care aid companies never show their prices. I find that off putting. I dealt over the phone with sales rep Ashley Smith who was very helpful. I bought a Helston Dual Vertical Lifting Carers Mobility Bed. It is very nice to look at and even nicer to sleep on. The bed is adjustable and has a profiling mechanism as my husband has Parkinson’s.I can’t fault the bed at all. I went for a memory foam mattress as an upgrade as I am used to memory foam . My husband mattress is a firmer one to help him push off the side. The heads board is neutral colour that fits nice in my bedroom furniture. I gave this review 4 stars. The reason for this was I had big problems with the delivery company.I understand that Laybrroks outsourced the delivery to another company, who I have been told was HSL. The two guys who delivered it were pretty disorganised. They did not have an electric screwdriver claiming someone had “ nicked “ the bits . I had to ask them to tidy away waste packing as it was lol over the public corridors where I live. They messed around for three hours and ended up taking away parts of the bed like the grab rail and side holders clips. Plus they damaged on head board and the headboards were on upside down.😱Long story but basically they were not professional. Fast forward, Laybrrok were very apologetic and quick to arrange another visit. My home is fours drive for the men. They came to and were very efficient , unfortunately they came without the grab rail the first engineer took away . Plus I had asked for an upgrade on the mattress and that paperwork had not reached them said the engineer who came . So a third visit was arranged. Again a long distance journey for two men who were exceptionally good and did a full inspection of the bed. Good thing they did as apparently the first cowboy who originally put the bed together had not bothered to screw the bed slats to the bed frame. Unbelievable! Anyhow the final visit secured everything was inplace and we are happy with the bed.I would suggest to Laybrooks . Please don’t use outsourced companies that are not to your high standards. I am an older lady, but have an active body and brain so I was able to watch the original men setup the bed. I saw the dirty hands they had and I saw them remove rubber stoppers to make things easier to fit. I could go on.If these men are used to dealing with old people who are not able to keep an eye on things. I can imagine they cut corners often. Sp please Laybrooks, get your company better engineers so you do not have to out source .Having been through all that I would definitely recommend the beds to other people as the company were very good and their products are good. Plus a good price.
It was so easy to make a decision to purchase off LAYBROOK and having the prices as well as the brochure was also a very big help and when my bed was delivered the engineers were very helpful and professional in assembling the bed and also the demonstration was next to none
We cannot recommend Laybrook enough the whole experience has exceeded our expectations, Stuart in sales gave us clear recommendations our bespoke order was ready within 3 weeks including a bank holiday. On the day the driver/ engineer Raz phoned ahead with an eta he helped dismantle and move the old bed and assembled the new beds in about 1.5 hours he was polite efficient and very helpful a true asset to Laybrook If you are in the market for adjustable care beds i would recommend this company and the quality is better than expected many thanks S&K Akerman
There was an effective needs analysis before any atttempt at achieving a sale.tthe production lead time wasnot excessive. The logistics company employee who serviced the installation was friendly and efficientgave atutorial and took away the old bed (part of the Laybrook servie and reasonably costed.) Most importantly, the bed itself is of excellent quaality.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
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