leisuregrow.com

4.8
4.8 Based on 269 reviews

LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental c...

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Average Rating

4.8

/
5

269 Reviews

5 Star
91%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

GB12
Excellent customer service

Very efficient and friendly customer service when I needed a replacement part for my garden set. James was wonderful.

5
Date of experience: Mar 17, 2025
Tiixo_Fr77
The customer service is excellent

The customer service is excellent. I initially contacted regarding a replacement glass wind break for my fire pit table. They sourced the correct part based solely on a photograph. There was a minor issue with the wrong item being picked at the warehouse, but this was quickly rectified and the correct item sent out the following day. Very happy and would highly recommend!!

5
Date of experience: Mar 17, 2025
Tyra Howard
Excellent customer service

Very efficient and friendly customer service when I needed a replacement part for my garden set. James was wonderful.

5
Date of experience: Mar 17, 2025
Zekrom3576
The customer service is excellent

The customer service is excellent. I initially contacted regarding a replacement glass wind break for my fire pit table. They sourced the correct part based solely on a photograph. There was a minor issue with the wrong item being picked at the warehouse, but this was quickly rectified and the correct item sent out the following day. Very happy and would highly recommend!!

5
Date of experience: Mar 17, 2025
Yotyotyotyotyot13
Unexpectedly excellent

Unexpectedly excellent! Having read various reviews I was not expecting a quick response in my search for spare parts for my Grillstream BBQ. I emailed on a Sunday perhaps more in hope but customer services came back to me first thing Monday morning. A couple of emails to and fro so Leisuregrow could be sure I was ordering the correct parts and I had a price and could place an order. On placing the order it guided 5-7 days delivery but arrive in 2. What was particularly good was the speed of the responses, knowledge/care of customer services and the speed of receipt. Well done!

5
Date of experience: Mar 16, 2025
Count_Monocle97
Unexpectedly excellent

Unexpectedly excellent! Having read various reviews I was not expecting a quick response in my search for spare parts for my Grillstream BBQ. I emailed on a Sunday perhaps more in hope but customer services came back to me first thing Monday morning. A couple of emails to and fro so Leisuregrow could be sure I was ordering the correct parts and I had a price and could place an order. On placing the order it guided 5-7 days delivery but arrive in 2. What was particularly good was the speed of the responses, knowledge/care of customer services and the speed of receipt. Well done!

5
Date of experience: Mar 16, 2025
Owen Taylor
I had a problem with the Grillstream…

I had a problem with the Grillstream gourmet 6 burner, after a few uses the digital display showed an error code ERP, as much as I checked in the manual and google I couldn’t find what it meant, So contacted Leisuregrow who explained it usually ment there was a cable issue, to be fair you can’t get setting it up wrong as it’s all male and female connections,Also replaced batteries, but no change so contacted them again and was explained that maybe it was the temperature probe, two days later new probe arrived, after fitting it bingo all good,

5
Date of experience: Mar 10, 2025
Gary R.
I had a problem with the Grillstream…

I had a problem with the Grillstream gourmet 6 burner, after a few uses the digital display showed an error code ERP, as much as I checked in the manual and google I couldn’t find what it meant, So contacted Leisuregrow who explained it usually ment there was a cable issue, to be fair you can’t get setting it up wrong as it’s all male and female connections,Also replaced batteries, but no change so contacted them again and was explained that maybe it was the temperature probe, two days later new probe arrived, after fitting it bingo all good,

5
Date of experience: Mar 10, 2025
Graham Long
Very helpful and responded with email…

Very helpful and responded with email to me within 2 hours highly recommended

5
Date of experience: Mar 03, 2025
Very helpful and responded with email…

Very helpful and responded with email to me within 2 hours highly recommended

5
Date of experience: Mar 03, 2025

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Business Details

  • LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality.

    Our brands:

    LG Outdoor, NOMA, NGL, Grillstream, PetfaceSee more

  • email marketing@leisuregrow.com
  • call +4401462744500
  • language https://www.leisuregrow.com

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