Review Time
Contacted LG as a parasol we bought last summer as part of a dining set had broken. I asked if they did replacement arms as one arm had broken at the joint.Got a reply email next day asking for a copy of receipt and photos. Contacted Charlie's who we purchased this from who were excellent and immediately sent me a copy of our receipt. Sent this and photo to LG. Email received next day saying the parasol was being replaced. Parasol arrived next day via Fed Ex. From initial contact to replacement arriving.....4DAYS!!!Absolutely brilliant service from LG, what a fantastic company!!! No quibble just easy communication and instant solution. Shout out to Charlie's Garden Centre too and the speedy delivery from Fed Ex. I'm a very happy customer. Highly recommend.
I had an issue with a table purchased some time ago, James was very swift to deal with this. He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!If only all companies behaved this way, honouring their own products then the world would be a better place.Well done James and well done Leisuregrow!!
I had an issue with a table purchased some time ago, James was very swift to deal with this. He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!If only all companies behaved this way, honouring their own products then the world would be a better place.Well done James and well done Leisuregrow!!
James was fantastic on terms of advice and also coming back promptly!He organised delivery of 2 x 2 grills to replace old existing ones which arrived within 48 hours and fitted my grillstream bbq perfectly. Great customer service and so helpful
James was fantastic on terms of advice and also coming back promptly!He organised delivery of 2 x 2 grills to replace old existing ones which arrived within 48 hours and fitted my grillstream bbq perfectly. Great customer service and so helpful
We bought the Capri outdoor dining set & discovered the touch up paint was missing from the pack. I emailed LG & literally got a response in 10mins to advise it was being posted. We received it 3 days later. First class service. Haven't experienced anything like it in years. Brilliant.
My gas BBQ acts like a flame thrower but for Leisuregrow to act on the warranty they insist I make a video of me burning my hands and arms as I ignite the bbq to show them that there is a problem. The flames come back at you over the control panel as you press the igniter. That company have no regard for the safety of their consumers. My biggest regret is now having purchased an expensive Grillstream Bbq. I should have remained loyal to Weber.Since writing this review the retailer has collected the bbq from me having given me clear instructions NOT to try lighting it under any circumstances and they have given me a FULL refund. I have now replaced this dreadful Bbq with one made by Broil King. What a Wonderfull bbq that is and far surpasses the Grillstream product in every way,.
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LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality.
Our brands:
LG Outdoor, NOMA, NGL, Grillstream, PetfaceSee more
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