Review Time
Load's are never clear when the arrival time is given. It is almost alway 1-2 hours after the driver has already arrived at the border. Even though the arrival time at the border is given and at customs papework sent a minimum of 2 hours before arrival. We need to make numerous calls in order to get the load cleared
I deal with both the US and Canadian offices of Livingston Int'l with imports and exports and would like to point out the outstanding service and help I receive in particular from the staff at the Huntingdon BC office as well as staff at the Tonawanda NY offices. Professional, knowledgeable and all are an asset to Livingston Int'l and based on this I have recommended other importers to reach out to Livingston and try their services
Our sales rep is horrible. She is not responsive and does not care about the customer. She always over promise and under deliver. Always tell me that " this is not my job or this is not my decision" and ask me to talk to someone else but not herself. Full of lies
The dayshift crew for my north bound and southbound do a great job, the afternoon/evening crew not such a good job. Whether it's a lack of staff or knowledgeable staff i'm not sure. I do know that i hate to deal with them on the phone, mostly because your phone system is terrible. You definitely need to deal with your phone system, because no one ever returns calls when messages are left. I try to get all my brokering needs done during the hours of 7am to 4pm, because that's where i feel i get the best service. Thank you
Hello,I am sending you this review with the highest possible glowing feedback I can give. The staff at the Niagara office are amazing. They always resolve any issues I have in a timely fashion. I can always look to them for help.Kelly goes out of her way to process shipments for my drivers who pick up close to the border. Of all the many brokers I deal with, Livingston is one of the best.
Livingston has proven to be one of the best inbound brokers to deal with. They have teams that understand how important it is to keep trucks moving and not have them sit and wait. They provide excellent service and will go above an beyond for us. They have staff that reaches out if a problem occurs and will communicate how to move forward.I always have confidence when dealing with Livingston.
Awful customer service. They need to be trained so that everyone knows what they are doing. one person gives you one answer while the other will give you another answer. then they say "who did you talk to that told you that"? it does not matter who, we should not have to keep track of names when we are requesting a service. Either you knw what you are doing if not transfer the call to someone else. The individuals that handle your receivables do not even know what their process is for taking payments. They are demanding in what they say but yet each of them have different answers.
I never used your service and I was invoiced for a service that i never had. It was very hard to prove that it was not my invoice in fact it was somebody else invoice.Took me many calls to head office to clear my name. The collections agency that you have do not have good training to deal with customers. Terrible service.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
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