Review Time
Once you choose a payment method at the checkout page they update the price by adding a management fee (70EUR in my case). The checkout page is designed so that it's almost impossible to notice the price increase. I only noticed it because I was actively looking for hidden fees as I had been notified by other negative reviews on Trustpilot. Otherwise, I would not have seen it, and they would have overcharged me without my knowing.P.S. It is pathetic how lol.travel handles the negative reviews on Trustpilot. Responses lack good customer support practices. It seems like the person replying to reviews is the owner of lol.travel himself. He blames it on the unhappy customers trying to justify his malicious practices. The guy sounds passive agressive. For example, just look what he’s is going to come back to me with. LOL at lol.travel.
It was easy to book, but I struggled to get communication in english. Prices are fair.The ticket does not come on the same day, which causes anxiety. But it was emailed the following day after I wrote requesting for it. The overall experience was good
I'm often redirected to lol.travel from skyscanner, and when I check out the info on lol, the prices are different. And what's worse is that once you select your tickets, add the passenger info, and are ready to pay, suddenly they change the price! You can't trust them. Plus their customer service is non-existent. Avoid at all costs!
My fellow future customers, I recommend lol travel for your future business with them.They are secure and reliable entity for purchasing your flight ticket. On July 4th, I went online hunting cheapest flight tickets for urgent departure on July 5 from Jeddah, Saudi Arabia, to Accra, Ghana, forgetting the risks of buying online from any website.They had the cheapest ticket for €496 and I immediately bought two tickets. After payment, I got the pop-up message saying that your unconfirmed reservation has been forwarded to the flight entity for confirmation, and you will receive feedback within 48 hours. To the above, my security alert woke up, but it was late. Because I needed the tickets urgently. I felt insecure, and making it worse, after few minutes, I got an email alert and when I checked, an email from the named organisation read that my travel reservations was cancelled and I am going to get refund according to the financial institution procedures in keeping with the law.To the above, I felt that I had lost the money paid. I immediately ran to my bank (Postal Italia) and reported with an appeal to block the receiver. After my bank investigation, they confirmed that the lol.travel is a legal entity, and the emails are from them.So, I should await the refund time mentioned in the email I received. My fellow customers, I was not still satisfied due to the urgency of buying another tickets and I can't get the money. To end up, after arriving from my bank, I got my refund in 3 hours within my account. Thanks to the entity, and I am your business partner for life.Bravo to you lol.travel!!!!!!
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