Review Time
THIEVES! When I ordered my ticket one price was shown, but later when I checked my card balance a higher price was paid. Contacted the customer service ASAP, but the only thing they have to say is that I accepted the price. Which I was telling them that I did not.
I booked a flight with lol.travel at the beginning of March through their website. I never received a confirmation email, though my booking was visible on the website.In early May, my flight was canceled. The day after receiving the cancellation notification, lol.travel offered an alternative flight. Unfortunately, this alternative didn’t work for me as it was significantly different from the original. I requested another option, and they suggested a second flight. At this point, I was also informed that I would have to pay a €55 management fee, which, according to European law, is not legal.The entire communication process took place through a chat function on their website. The flight options provided were just text and numbers, which I had to use ChatGPT to decipher. There was no clear, understandable overview of the changes, neither in the chat nor on the website, which still showed my original booking.The chat function itself was frustrating. I could only access it via an email link, not directly on their website. I also tried calling their helpdesk, but the number didn’t go through.After losing confidence in their ability to offer a suitable alternative flight, I requested a refund for my original ticket. Unfortunately, they bombarded me with additional management fees and other costs that they refused to refund, meaning I would lose over €100 in total.I’ve filed an official complaint with the European Consumer Centre to get the unlawful charge refunded.Overall, this experience was incredibly unpleasant. The communication was unclear and disorganized. I will never book with lol.travel again.
it is an orchestrated scam. They show lower price,s then you buy... you will some times even get confirmation and tickets for the flights... they will cancel it later straight alledgely with technical issue etc... with the airlineand and ask you some "extra amount" to fix it. I will suit that company---update: bullshit answer from lol.travel. What a SCAM.. if you buy anything to LOL.travel despite the terrible reviews, you are stupid and deserve to lose your money
I just booked my flight with LOL travel, paid and was told I would receive my ticket in the next coming days BUT when I check my booking reference it somehow says my booking is cancelled???? I don't understand how it can be that 5 minutes after I make payment my booking is cancelled I receive no email about it, have no tickets yet but the actual flight from ITA which I purchased from LOL travel is available and not cancelled at all. Please contact me otherwise this is a massive scan.
Claim your business profile now and gain access to all features and respond to customer reviews.
Find out best deals on scheduled flights, hotels, rental cars and enjoy a brand new way to travel
placement-international.com
ivisa.com
sonar.com.uy
cruisenation.com
globaltoursandtravelsldn.co.uk
auntbugs.com
flysafariuk.co.uk
gulf-air.com
avalonwaterways.com
pricelabs.co
