Review Time
Dr Charakida was amazing. I had my consult and the removal was done within 15 minutes! I’d had a previous removal just under my eye that was botched, for lack of a better term, and needed a proper surgical removal. I felt totally reassured and can’t believe how quick the process was. It’s definitely Harley street prices so quite expensive, but I think you get what you pay for and the removal was on my face so understandably cost more.I’d definitely go back as I felt like I was in safe hands and the whole team were very friendly.
This company should not be practicing. Had a cyst removed, they charged me 3 x the standard pricing and didn't follow correct procedures for the removal of the cyst. Within weeks the cyst had returned and they would not do anything about it
This company should not be practicing. Had a cyst removed, they charged me 3 x the standard pricing and didn't follow correct procedures for the removal of the cyst. Within weeks the cyst had returned and they would not do anything about it
I called the clinic before the first consultation, to make sure that the dermatologist that was going to visit me holds consultant status (necessary condition to receive a refund from my health insurance ), and they assured me that all their dermatologists are consultants. It turns out that this is a FALSE statement, as after my consultation my insurance notified me that the dermatologist who visited me is not a registered consultant and therefore they could not repay me. I tried calling the clinic around 7 times over the course of 3 weeks, to ask for a refund explaining the situation and how they lied to me. Every time I called, the several people I spoke with gave me some excuse, saying that either they were too busy or they needed to talk to a manager. My advise is to ABSOLUTELY go to another clinic and, before doing that, make sure that the dermatologist who is going to visit you is a registered consultant on the medical register (which you can find on the GMC website). In addition to all of this, when I started digging more details on the clinic, it turns out that on the CQC website (the independent regulator of health and social care in England) the clinic has an INADEQUATE score: from the CQC report, these are the areas they should improve "• The provider should assess, monitor, and mitigate the risks relating to the health, safety, and welfare of staff. They should ensure staff personal risk assessments are conducted and recorded on a regular basis.• The service should consider reviewing consent documents to ensure full information on photographs taking, use,storage, and retention period is provided to patients"
I called the clinic before the first consultation, to make sure that the dermatologist that was going to visit me holds consultant status (necessary condition to receive a refund from my health insurance ), and they assured me that all their dermatologists are consultants. It turns out that this is a FALSE statement, as after my consultation my insurance notified me that the dermatologist who visited me is not a registered consultant and therefore they could not repay me. I tried calling the clinic around 7 times over the course of 3 weeks, to ask for a refund explaining the situation and how they lied to me. Every time I called, the several people I spoke with gave me some excuse, saying that either they were too busy or they needed to talk to a manager. My advise is to ABSOLUTELY go to another clinic and, before doing that, make sure that the dermatologist who is going to visit you is a registered consultant on the medical register (which you can find on the GMC website). In addition to all of this, when I started digging more details on the clinic, it turns out that on the CQC website (the independent regulator of health and social care in England) the clinic has an INADEQUATE score: from the CQC report, these are the areas they should improve "• The provider should assess, monitor, and mitigate the risks relating to the health, safety, and welfare of staff. They should ensure staff personal risk assessments are conducted and recorded on a regular basis.• The service should consider reviewing consent documents to ensure full information on photographs taking, use,storage, and retention period is provided to patients"
I went for an initial surgical consultation for a lipoma removal. The website states that it’s starts from £295 with a very vague and unspecific disclaimer of “Please note prices depend on the complexity of the procedure and will be determined at your consultation”.I arrived promptly on time for my consultation in which the dermatologist saw me 45 minutes late without an apology and this is supposed to be private healthcare. At my consultation, the doctor firstly insists I have scans/investigations despite explaining I have already had this checked by a GP and therefore the diagnosis is very clear and therefore further scans were not warranted. The manager pulls open a book revealing a more in-depth price breakdown according to very specific and clearly defined x-y measurement/size of the lipoma. This full breakdown of the cost is not advertised on their website. This is misleading as I was forced to pay a large initial consultation fee for a 5 minute chat (45min late), despite not knowing beforehand through a lack of transparency that the surgical procedure would not be financially feasible for me and therefore wasting my money and time on an initial consultation.If it was transparent from the start that the price is dependent on a size measurement then it helps patients to make an informed decision on affordability and not bother or waste their money with an initial consultation.I saw Dr Ramia Mokbel. To make things worse, she did measure my Lipoma. Instead, she brought in the manager into the consultation room to measure the Lipoma In order to give me the price breakdown. It is not clear to me if the manager was clinically qualified to do this and I do not understand why a clinically qualified doctor did not do this instead. She only palpated my lipoma then insisted the manager to measure them for a costs analysis for a surgical removal.The website should give a clearer indication of the price range. It’s only states on the website that the prices start from £295. At my consultation, it was revealed to be approximately £4,500.I had tried to explore local options by calling the clinic several times and requesting a call back from a manager. I was informed by an assistant over the phone that a manager will call me back by the end of the day. Unfortunately I had waited till 9PM and did not receive a call back, despite chasing up several times throughout the day.The very next day I spoke to an administrative staff named Usuf. I expressed my concern on not being able to receive a call back from management. He Informed me that a manager is working today in the clinc and forwarded me a number to call the manager but warned me that they may not pick up calls today because it is a Sunday, despite working and advertising on Google that they are open on a Sunday. I called the number provided several times; however there was no response. I decided to waste a journey by travelling into the clinc; only to find out once I arrived that no members of staff were available, which is contrary to what Usuf had advised me. I later called him back, and he had denied advising me about the above. I had to call him back using a mobile phone from a member of staff of a neighbouring bloods investigation department/service because my calls were no longer connecting with him, which suggests he may have blocked my number. Terrible service.
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Excellent Local Reputation, London Dermatology Clinic - Harley Street Clinic, by leading Private Dermatologists Of London. CALL NOW 02070303370
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