Review Time
I went for an initial surgical consultation for a lipoma removal. The website states that it’s starts from £295 with a very vague and unspecific disclaimer of “Please note prices depend on the complexity of the procedure and will be determined at your consultation”.I arrived promptly on time for my consultation in which the dermatologist saw me 45 minutes late without an apology and this is supposed to be private healthcare. At my consultation, the doctor firstly insists I have scans/investigations despite explaining I have already had this checked by a GP and therefore the diagnosis is very clear and therefore further scans were not warranted. The manager pulls open a book revealing a more in-depth price breakdown according to very specific and clearly defined x-y measurement/size of the lipoma. This full breakdown of the cost is not advertised on their website. This is misleading as I was forced to pay a large initial consultation fee for a 5 minute chat (45min late), despite not knowing beforehand through a lack of transparency that the surgical procedure would not be financially feasible for me and therefore wasting my money and time on an initial consultation.If it was transparent from the start that the price is dependent on a size measurement then it helps patients to make an informed decision on affordability and not bother or waste their money with an initial consultation.I saw Dr Ramia Mokbel. To make things worse, she did measure my Lipoma. Instead, she brought in the manager into the consultation room to measure the Lipoma In order to give me the price breakdown. It is not clear to me if the manager was clinically qualified to do this and I do not understand why a clinically qualified doctor did not do this instead. She only palpated my lipoma then insisted the manager to measure them for a costs analysis for a surgical removal.The website should give a clearer indication of the price range. It’s only states on the website that the prices start from £295. At my consultation, it was revealed to be approximately £4,500.I had tried to explore local options by calling the clinic several times and requesting a call back from a manager. I was informed by an assistant over the phone that a manager will call me back by the end of the day. Unfortunately I had waited till 9PM and did not receive a call back, despite chasing up several times throughout the day.The very next day I spoke to an administrative staff named Usuf. I expressed my concern on not being able to receive a call back from management. He Informed me that a manager is working today in the clinc and forwarded me a number to call the manager but warned me that they may not pick up calls today because it is a Sunday, despite working and advertising on Google that they are open on a Sunday. I called the number provided several times; however there was no response. I decided to waste a journey by travelling into the clinc; only to find out once I arrived that no members of staff were available, which is contrary to what Usuf had advised me. I later called him back, and he had denied advising me about the above. I had to call him back using a mobile phone from a member of staff of a neighbouring bloods investigation department/service because my calls were no longer connecting with him, which suggests he may have blocked my number. Terrible service.
I had a potentially cancerous mole removed 4 weeks ago and have heard NOTHING since!I have called every day for the past 2 weeks with no response.After paying £1000+ for this service, you would think that I would get better treatment. But apparently not.This company will gladly take your money and then fall off the face of the planet. *AVOID AT ALL COSTS*
I had a potentially cancerous mole removed 4 weeks ago and have heard NOTHING since!I have called every day for the past 2 weeks with no response.After paying £1000+ for this service, you would think that I would get better treatment. But apparently not.This company will gladly take your money and then fall off the face of the planet. *AVOID AT ALL COSTS*
Very pleased with the efficiency of the service, in my case getting a biopsy done during my first consultation (instead of having to get a second appointment time with a long wait time). Also the quality of the service seems excellent - Dr Assim was very professional and thoughtful by e.g. explaining what she was doing and answered to all my questions. Also Sidra in the reception was really helpful. Generally very positive and client-oriented service and perfect for busy professionals like myself who want to get good private care quickly
Very pleased with the efficiency of the service, in my case getting a biopsy done during my first consultation (instead of having to get a second appointment time with a long wait time). Also the quality of the service seems excellent - Dr Assim was very professional and thoughtful by e.g. explaining what she was doing and answered to all my questions. Also Sidra in the reception was really helpful. Generally very positive and client-oriented service and perfect for busy professionals like myself who want to get good private care quickly
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