Review Time
I am writing to convey my disappointment with the ignition interlock services offered by the company. Regrettably, my experience has been persistently negative, leading to unnecessary stress, inconveniences, and financial strain. From the beginning, I faced problems with the device, including frequent malfunctions, inaccurate readings, and repeated lockouts, even after following all instructions correctly. These issues disrupted my work and personal responsibilities, which is unacceptable for a device mandated for legal compliance. Moreover, customer service was unhelpful and hard to reach. When I managed to speak with representatives, my concerns were often overlooked, and I received unclear or contradictory information. Resolving even minor issues took an excessive amount of time and multiple calls. The costs associated with the service were also high and not clearly communicated upfront. Fees for maintenance, calibration, and lockouts accumulated quickly, often without adequate justification or prior warning. In summary, this experience has significantly fallen short of reasonable expectations for a court-mandated service. I hope this feedback is taken seriously to enhance both equipment reliability and customer support. Based on my experience, I would not recommend this service to others.
Garbage device has failed almost every time I start up my car and then makes me wait 5 minutes to do another test that says "perfect" & "pass". Almost non-existent customer service keeps you on hold for hours. Only went with them because they said they could install on my hybrid vehicle but then once the device was shipped to the installer I was told it was not compatible and had to put it on my other car. I'm currently shopping for a different interlock device to switch as soon as available. Not worth the "savings" they advertise.
I am writing to express my dissatisfaction with the ignition interlock services provided by your company. Unfortunately, my experience has been consistently negative and has caused unnecessary stress, inconvenience, and financial burden.From the start, I encountered issues with the device itself, including frequent malfunctions, false readings, and repeated lockouts despite following all instructions correctly. These issues interfered with my ability to get to work and meet my personal responsibilities, which is unacceptable for a device that is required for legal compliance.Additionally, customer service was unhelpful and difficult to reach. When I did speak with representatives, my concerns were often dismissed, and I was provided with unclear or conflicting information. Resolving even minor issues required excessive time and multiple calls.The costs associated with the service were also excessive and not clearly explained upfront. Fees for maintenance, calibration, and lockouts added up quickly, often without proper justification or prior notice.Overall, this experience has fallen far below reasonable expectations for a court-mandated service. I hope this feedback is taken seriously and used to improve both your equipment reliability and customer support. I would not recommend this company to others based on my experience.
It would take pages and pages to write all the problems I've had with low cost. After 25 months I had them take it out. Its not worth it. I have spent easily a week on the phone trying to work with them in solving whats wrong with their product/service. When is cold out especially 35F and colder; most of the time the initial test would fail then retake pass. I have a work van that has solvents in it. They told me I can't leave the device in that environment. ok so I start bring the device inside. I then start getting an early recall every 3 to 10 days for months on end. Keep calling ect. trying to figure out what the problem is. Finally I get the bs answer. They claim I'm unplugging it when the vehicle is running. I've never done that. Then I started waiting at least 20 min. before unplugging it. No change. Once I went to test first test fail retake pass did another initial test fail retake pass. They took the first and third test and claimed the third test (initial 2nd test) was the retake for the first test. Committed libel and reported it to dvs. So clock restarts 13 months gone. To me thats the complaint, no wait thats a crime; that really shows what this company is about. I regret even looking into lowcost. WHAT A WASTE OF TIME AND MONEY!software issuesendless reboot that wont quitlong durations to do one sample (2hr+) display glitching out sometimes so bad you can't read itbad install redone but no changeAI at fault?customer what? YOUR MOMon and on I could goThey should advertise: its the virtual reality that will never end. Your pain is our gain. WELCOME!
Had the handset installed and it immediately killed my battery with in a few days. After hours of being on the phone, was able to replace the battery. 6 months go by and battery is dead again, and the technical support are threatening if it’s not done by a mechanic I will be charged with tampering.
This is the worst breathalzyer company. I am on a Facebook group about suing them because they are scamming people of there money. The device is fault and doesn’t know when my car is turned off and goes off whenever I’m not in there. Every time I have gotten a $75 lockout fee is from me not being in the car. When I ask for a new device or for them to look into it they just blame me for not following the 2 min wait after getting out of my car but I do wait and still get the fees added. I have asked them to send over my logs to my lawyer, they charged me $25 and still didn’t send them over. I also need a new water pump and belt on my car and they said I can’t get my car worked on while the device is in because I will need to blow in it and they can’t put a work order in even after I put it on their app. I have put in multiple complaints to their email but I never hear back and asked to talk to a supervisor and they get rude and disrespectful then hang up the phone. At this point I’m not sure what to do because I can’t afford to pay a fee every 2 weeks because of their faulty devices and them scamming people out of their money.
Terrvible experience. Had to switch the device out 3 different times because they were all faulty. I’ve paid over $300 in unlock codes due to their malfunctioning. I lost my job because the units were so faulty that my car wouldn’t start for 30+ mins making me late everywhere. I’ve requested a removal date twice and they’re just letting the bill run up the tab. This type of treatment isn’t rehabilitation, it’s okay getting as much money from people as possible.
Today’s call was with Tiffany M. She provided excellent service. Not all in the company provide this level of customer service. My experience with tech support team was not what I expected. Tiffany listened to my issue, was patient, and directed my question to lead support. I hope the next level is on same level. Thank you Tiffany M! I wish there were more of you working here.
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