Review Time
Bought a pair in 2020 because I've always wanted a pair, a big selling factor was their lifetime warranty. Well I didn't know they changed it to 1 year warranty recently and won't uphold the lifetime one for people that bought boots before. Actually no good reason to buy Lucchese boots unless you want to flash money. Durango boots are better quality, cheaper, and way more comfy.
If I had the option to eliminate a one star rating, I would do in a heart beat.Notice that while on Lucchese controlled website their products receives 4.5 stars, Trustpilot’s reviewers give Lucchese 2 stars.Probably the worst pair of boots I have ever wasted my money on. I did return, however, it took Lucchese 6 months to return my $500.00.What a joke and what a bunch of novices who pass themselves off as expert boot crafters.
The most expensive and most worthless boots I have ever purchased. I spent over $800 on a pair of boots and the split completely across the top before I even got through one heal cap. These boots were worn almost exclusively for indoor activities and never abused. I wrote Lucchese giving them an opportunity to correct their poor product and the only was response was sorry to inform you the damage cannot be repaired.
On vacation in Bozeman, Montana in February, 2024, made the mistake of purchasing Lucchese caiman and ostrich boots ($1000). I had a pair of leather boots made by Lucchese and it took a long time to break them in, but once done, they were fine. I like buying American made products. BUT NEVER ANOTHER LUCCHESE! The way these boots are made are terrible! Looks great from the outside, but near impossible to slip your foot into. It is made incorrectly! Of course, with only 1 month to return for refund, I kept trying to make them work and missed this impossibility short window for refund. Don’t buy Lucchese! Too much money for a poorly made, poorly fit boot!
Have purchased with Lucchese several times. They have been good until now. Placed an order and for boots and belt via website. Paid $55 for next day air via UPS based in rep advising they would go out same day. Now it looks like order won’t be fulfilled for at least 4 calendar days with the order arriving 5-6 day from purchase. Not a huge deal, but don’t pay for next day air with them. To make matters much worse I have called and emailed their customer support with no response inside of their stated business hours. Recording says reps are unavailable. Ultimately I will undoubtedly be out the $55 for shipping because Lucchese surely won’t take care of that. Whatever. However, they will be getting a few thousands dollars in merchandise returned, losing a customer that would have Patronized their business for many more years, and losing a promoter of their business since they can’t even answer their phones. Good products. Very poor service. Would expect more from a company whose entry price point starts around $600.
Horrible customer service at Santa Fe store. Absolutely the worst And when I called corporate they promised me a phone call back. I have never received a phone call back. And if u notice, they don't even take the time to comment on anything but a 5 star review. This company gone to s%^# how sad. Hopefully they fired Mary, the rudest sales person EVER
Guess they don't want a sale. I saw a very expensive pair of designer boots that retail for over $1200. Unfortunately they don't run in wide. So I called and emailed several times, was told to give measurements which I did and I could order a custom set. I was told the cobbler would call me. Well 3 business days have elapsed. No call. And I even reminded them. Guess I'll take my business elsewhere.
Looked great when they arrived, worked fine for about a year, then I noticed the welt coming apart. Now the boots are completely unwearable due to the welt basically dissolving. I worked indoors on carpet. I used their leather conditioner and cleaner. I even switched shoes for carpentry and car maintenance all for nothing. Tried to contact Lucchese and their online chat couldn't even tell me if they could be repaired in-house from my order information. Wife told me to treat myself to some good boots. Should have dug a little deeper to find a more reputable maker. My previous $150 boots lasted 5 years twice in a row. These $400 boots didn't make it 18 months with gentle treatment. Buy somewhere else if you want something that lasts long enough to make the cost worth it.
I recently ordered two pairs of boots based on my satisfaction with a pair of ropers I bought 15 years ago and still enjoy wearing them. Juan, from the gateway store, had what I wanted. He told me there was no difference in size between a 14D roper and a classic. There is a huge difference. Your website shows a calf of 15 ¼” for Dora size 8; it was exactly 14”. That is an entire 1¼” off-spec. My wife’s calf is 14¾”, so it should have worked with a ½” to spare. Mine, I struggled to get the boot on and took several minutes with help to get it off. I paid $109.82 return shipping to find out his and your website info was wrong.Today is Wednesday, mid-day. I texted the manager to find out when my refund was going to happen. He said they would call me for my card info when they received them. I sent him proof of delivery, delivered two days ago in the am.Lucchese has gone downhill in service and product quality.
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