Review Time
I returned a pair of Exotics boots, $4,995, and after 2 months I’m still waiting from my credit. Don’t purchase from Lucchese, a terrible company. All marketing and no resolution for the customer. Lucchese quality blows.
Buy Chisos boots, the very best in boot making and customer service.
I called from Massachusetts to the Lucchese Store in Charlotte, NC. an INCREDIBLE young lady named Marcie answered the call and took every second she could to help me locate a Lucchese boot that I very much wanted but could not find on the Lucchese website. This young lady went FAR FAR above and beyond to help me find the boot that I wanted that I searched for several days before but was told it was out of stock. Marcie just took the football and ran with it. Great Customer service in this country today is tough to come by and most still do not get it. Marcie has it and did everything and more to find the boots and hook me up. She should be in the top management side for Lucchese. Its people Like Marcie that make buying quality detailed exotic boots a true and fun experience. THANK YOU MARCIE AND LUCCHESE CHARLOTTE, NC!!!!!!!
I returned a pair of Exotics boots, $4,995, and after 2 months I’m still waiting from my credit. Don’t purchase from Lucchese, a terrible company. All marketing and no resolution for the customer. Lucchese quality blows. Buy Chisos boots, the very best in boot making and customer service.
Bought my first pair of Lucchese boots from their San Antonio location. Dayle made this a wonderful experience, especially since I bought them sight unseen living in DFW. She was very professional and made this experience first class as you would expect from Lucchese.Upon opening my package, I smelled the beautiful aroma of quality leather. The craftsmanship was excellent. These will last a lifetime as workbooks as I do take great care of all my leather products from shoes to saddles. Thank you Dayle for your guidance in sizing and expedited delivery. Janet Burzlaff
Recently bought a new pair of 2,200 dollar boots in El Paso Texas, when I got home and removed from box, I noticed a slice in the leather, from when made, I immediately contacted them and sent pics, they told me to bring them in, once they received them, they sent boots to Dallas tx, they would not honor their warranty or craftsmanship! They are horrible. Ricky Massey
Lucchese in my opinion are unethical , liars & have no shame. We will be taking them to court. Got a pair of boots as Christmas present for my wife, they arrived, WRONG SIZE, NEVER WORN? Sent them back. Lucchese insisted they were worn , UNTRUE.My Credit Card company put the funds back in my account. In February, lady representing Lucchese called APOLOGIZING & offering us a discount for a new pair . Then in APRIL, Lucchese contacts my cc company to say the boots were WORN and wanted the $945 returned to them .Now we need to SUE LUCHESE for gross misrepresentation & basically FRAUD.These guys are SNAKE OIL SALESMEN.
Overall I like Lucchese boots, but in the last few years 4 Lucchese boots I have purchased by mail have a suede or rough leather inner vamp portion on the inside of the boots versus a smooth leather lined inner vamp. The rough leather/suede inner vamp makes it extremely hard to get the boots on and off because socks do not slide well against this type of interior texture. In other words, the inner vamp should always be a smooth leather so feet slide into the boots easier. All the other many brands of western boots I own have smooth leather inner vamps and there is no problem slipping them on or off my feet. Somebody at the Lucchese factory that is making the boots is unaware of this problem. I tried to explain it to Lucchese's customer service number at 888-582-1883 and they said this is the first time they have heard of it and didn't really seem to care… I can return them, but maybe somebody at Lucchese will visit their factory to make sure they fix this problem in the future. I find it hard to believe I'm the only one with this problem.
I’ve always admired Lucchese for its craftsmanship and reputation, which is why I purchased a $3,500 pair of boots. Unfortunately, my experience has been heartbreaking.When the first pair arrived, the leather was so dry that it tore significantly the moment I tried them on. I requested a return (which required some persistence) and received a replacement. Sadly, the second pair arrived in noticeably different hide, showed signs of repairs, and appeared refurbished. To make matters worse, this was the last available pair of this style—leaving me stuck with damaged, non-pristine boots at a premium price.For a brand with such a prestigious name, I expected far better quality control and customer care. I sincerely hope Lucchese will stand behind its promise of excellence and make this right.
I sent a pair of boots back to the US from Australia at my cost for a warranty inspection and repair, Customer Service said the boots were sent back to me after being repaired but no boots arrived and now I'm having trouble with Customer Service answering my emails. I've requested the GM's email but nothing has been forthcoming. I'm at my wits end; they have my money and now my boots!UPDATE:Management have reached out to me and apologized for the miscommunication and are in the process of returning my boots.Sending exotic boots to Australia is very problematic and this takes time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883.
nobullproject.com
pramworld.co.uk
dellberry.com
hang-eleven.com
rowdybags.co.uk
accuraite.com
coinsbee.com
doorzo.com
arcteryx.com
watchverseofmadness.com