lucyandlolashop.com

4.2
4.2 Based on 21 reviews

Custom Pet Embroidery Brand dedicated to creating wearable works of art for you to treasure...

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Average Rating

4.2

/
5

21 Reviews

5 Star
67%
4 Star
11%
3 Star
7%
2 Star
4%
1 Star
11%

All Reviews

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Review Time

Massimo Attinà
Worst experience of my life, after 2 months I still didn't receive my package, but I got fully charg

Worst experience of my life, after 2 months I still didn't receive my package, but I got fully charged and the company blamed it on the shipping provider without taking responsibilities. AVOID AT ALL COSTS

1
Date of experience: Feb 09, 2026
Pheebs Broughton
Really speedy at getting any changes made to designs. The quality of the jumper and embroidery are i

Really speedy at getting any changes made to designs. The quality of the jumper and embroidery are incredible-I get so many compliments! I’ll definitely be ordering from here again!

5
Date of experience: Jan 26, 2026
Leanne F.
Seeing my mum's joy on Christmas Day was amazing.

Seeing my mum unwrap this on Christmas Day was a delight. She was thrilled with her customized sweater featuring her boys, Billy and Bear. The service team was incredibly efficient, making sure every detail was flawless. I would wholeheartedly recommend this, 5 stars 🌟.

5
Date of experience: Dec 30, 2025
Cora Carter
Outstanding service and speedy delivery!

The entire experience was fantastic, from the service to the swift delivery. My mother truly adored her gift. Thank you! 😊

5
Date of experience: Dec 28, 2025
Lexi Patterson
The Team is Incredibly Kind and Compassionate!

The team is incredibly kind and compassionate! Every item is crafted with so much love until you are completely satisfied with it. I am truly obsessed with wearing my pets all the time. I also recently received a mystery bundle that offered fantastic value for the price, and the proceeds support a wonderful cause as well! 🥰

5
Date of experience: Dec 04, 2025
angrygil
Shipping took time, and the initial drawing missed the mark

It took quite some time for the order to be shipped, and the initial drawing was not accurate (it depicted a black labrador instead of a brown one). While the final product is appealing, I don't feel it justifies the cost. It seems somewhat exaggerated, capitalizing on people's affection for their pets. (It doesn't resemble my dog at all.)

3
Date of experience: Dec 03, 2025
Rhonda Carter
Excellent communication and product!

I received updates throughout the entire process and had the chance to review the design before it went into production. The team was incredibly patient and accommodating, ensuring quick delivery. I'm very pleased with the final result—it resembles her perfectly!

5
Date of experience: Dec 01, 2025
RAZ_75
Custom bag for a special occasion

I ordered a custom bag for my mum for Christmas and received a draft within a week. After requesting a few changes, they responded promptly. The bag arrived today, and it looks fantastic, with the adjustments made perfectly. It took about 2.5 weeks total, which is impressive for a custom order during the holiday season. I can't wait to give it to my mum—I know she will love it!

5
Date of experience: Nov 30, 2025
Liise5440
Misleading offers and poor service

Unfortunately, their promotions are misleading, and customer service is nearly nonexistent, aligning with many other reviews. They don't respond to customer emails but manage to send frequent promotional messages with incorrect discounts. This is not what one would expect from a small, growing business. I will be opting for my local embroidery shop instead, which offers much better customer service and lower prices.

1
Date of experience: Nov 29, 2025
Great t-shirt and service

I had a wonderful experience ordering from this service. The t-shirt turned out great and is of high quality. I was concerned about delivery since I needed to send it to my sister in Australia before Christmas. The response to my email came in less than 24 hours, and my order was dispatched the very next day. Thank you so much—I'm excited for my sister to receive her t-shirt!

5
Date of experience: Nov 27, 2025

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