Review Time
I ordered a beautiful ring for my wife to wear day to day, so we could protect her actual engagement ring, and she loved it. We were worried it had lost its sparkle a few weeks later. But after a few Emails we discovered it had accumulated some residue under the stone which when cleaned looks back to new! Excellent service and excellent product! 5 stars!
Excellent products and service from the girls at Luxe! I added the wrong delivery address and Heather resolved this for me straight away. I love that it’s a family business and they are so kind. Thank you so much girls can’t wait for my next purchase!
I had an issue with my order and Heather handled it brilliantly from start to finish. She was professional, friendly, and quick to resolve the problem, arranging a replacement without any hassle. Her communication was excellent, and she truly went above and beyond to make sure I was happy. Outstanding customer service — thank you, Heather!
When stunning meets affordability My ring set is simply stunning, I am absolutely obsessed with looking at it and how it sparkles. No one would know that its a dupe set. The experience I had with customer services is second to none, the girls at Luxe are so knowledgeable, super helpful and friendly. You've got yourself a returning customer in me. Shop Luxe, you will not be disappointed.
GORGEOUS ring & Absolutely phenomenal customer service!!! I cannot thank Leila ( one of the founders ) from luxe emporium enough, my husband ordered my ring 5 sizes too big 😂 & despite that Leila absolutely went out of her way to ensure everything was perfect for my big day, will forever be grateful 🫶🏻. Onto the actual product! The ring itself was absolutely stunning, I’ve received so many compliments on it and everyone asking where it’s from, definitely looks like it’s worth so much more than what my husband paid. Worth every penny!! If you’re having doubts on whether to buy it, buy it. You won’t be disappointed.
Terrible experience with this company although many things on their website looked amazing I thought let me start with just a one thing to see the quality however we didn't even get to that part. I made an order in the beginning of July and I'm still waiting for the delivery, there was nothing to say that this would be delayed and although I have emailed at least three times and contacted via social media I have received no response although the company are uploading new products all of the time I've requested that item to be shipped and I've also requested refunds still received nothing I wouldn't waste my time. I'm now having to go through my bank to reclaim my money from what I thought was a formidable company.
I had such a great experience with Luxe Emporium. I had accidentally placed the wrong order, but they were incredibly helpful and understanding. They walked me through the process of fixing it with no hassle at all.They also took the time to talk me through ring sizes and different gift options, which made the whole experience feel really personal and thoughtful. You can tell they genuinely care about helping their customers find the right piece.I’d highly recommend them to anyone looking for quality jewellery and top-notch service. Thank you again for all your help!
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