luxeemporiumx.com

4.4
4.4 Based on 101 reviews

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Average Rating

4.4

/
5

101 Reviews

5 Star
81%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
15%

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Leah ledwich
I’m over the moon with my 3 rings from…

I’m over the moon with my 3 rings from Luxeemporium, originally I thought I’d measured my ring size correctly, but I hadn’t. Great customer service as a ring sizer was sent out immediately and shortly after confirming my size, I received the order.

5
Date of experience: Sep 28, 2025
Gabriella Martinazzoli
I’ve read reviews on various platforms

I’ve read reviews on various platforms, a few initially put me off purchasing, however, I took the plunge after reading more reviews. This company is nothing short of brilliant. The customer service backs up the product 100%. I know you can read reviews and think “I bet the owners & staff got all their friends to review” I can categorically say that if my experience is anything to go by, then they’re all genuine reviews. I sent a ring back as it was too small, likely because it was a wider band, but I received an email to say it had been received back, but the size I needed was out of stock until October. Anytime I chased or raised a query I’ve had a response, sometimes after 10pm on weekends. This company goes the extra mile. The purchases I’ve made (almost £500 over 3 weeks) has all been fabulous and looks exactly like the photos. If you’re feeling hesitant, don’t be, you’ll love your purchase.Thank you to everyone at Team Luxe Emporium, keep smashing it, you’re doing a great job xxx

5
Date of experience: Sep 23, 2025
Gemma Cooper
I came to heather with an emergency (

I came to heather with an emergency ( getting married in 3 days and my rings arrived and they were to big) she went above and beyond to help me get my rings ASAP before the big day I could t thank her enough

5
Date of experience: Sep 23, 2025
Shannon
Absolutely beautiful jewellery

Absolutely beautiful jewellery, Amazing customer service and i can't wait to get another ring to go along side my engagement ring and for day to day wear! Nothing seems a bother to the team at luxe emporium. Would absolutely recommend, what a fabulous team.

5
Date of experience: Sep 19, 2025
Kelly
I received the most amazing customer…

I received the most amazing customer service. Heather went above and beyond to make sure I was happy My jewellery is perfect I absolutely love it Thanks again. I will definitely be buying more

5
Date of experience: Sep 04, 2025
Lesley ann Robson
Stunning jewellery

Stunning jewelleryHubby treat me to new rings for our wedding anniversary, unfortunately he bought wrong size. Heather from luxe has been amazing getting it resoved for me. Really helpful and lovely. 5 stars all round for luxe emporium. Thanks so much x

5
Date of experience: Sep 03, 2025
Carrie Allen
Excellent product and customer service

The rings I received were absolutely exquisite, and so beautifully presented. They really did excel my expectations, but sadly when I put them on they just didn’t suit me at all - I was so disappointed! I contacted customer services about returning them and the response I received from Heather was so quick and friendly. I cannot fault this company at all and will look to buy another set of rings in the future with a smaller engagement ring stone which will hopefully suit me better!

5
Date of experience: Aug 25, 2025
Melissa Shaw
Heather has made me a happy bride.

Ordered my wedding rings on the 18th august, they arrived on 21st august, But unfortunately they was too big. So I reordered another set that night, i was so worried they weren’t going to turn up on time as I was getting married on the 28th august, due to the bank holiday,but Heather kindly added next day delivery for free & said they would be here by the 27th august. She asked if I had everything I needed bracelet or earrings as she was happy to send me a gift. But because there doing a free bracelet when you spend over £80 I asked for that to be sent the same time so I could wear that on my wedding day. Heather has gone above and beyond to make sure my rings arrive on time and I can’t thank her enough. This is the first time ive ordered from Luxe Emporium and I think there amazing.Thankyou again for making me a happy bride!!

5
Date of experience: Aug 21, 2025
swdunn
company emphasis on quality, value and customer service

great experience 5 stars

5
Date of experience: Aug 16, 2025
Loveth Eniola
Good customer service

Good customer service, replies so quick.

5
Date of experience: Aug 16, 2025

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